Head of Operations

2 months ago

Peterborough, United Kingdom The Beeches UK Limited Full time

**Head of Operations Job Description**

**Overview**
- Take overall responsibility for the management and leadership of Registered Homes with

Ofsted,The Beeches UK as Head of Operations, reporting directly to the Director ofOperations, Rebecca Ouellani.
- Promote high standards of care in line with our regulatory bodies as Head of Operations.
- Lead and manage Managers and resources to ensure high standards of service are achieved within the homes, exceeding regulatory standards.
- Register as the Responsible Individual with Ofsted for operational homes and new homes within Peterborough area.
- Develop and implement Ofsted registration for chosen/selected properties.
- Lead the planning, development, and delivery of effective, efficient, and sustainable services across Peterborough regions, realising our strategic aims and ensuring the maximum positive impact on young people, stakeholders, and related parties where applicable.
- Develop and maintain professional relationships with external agencies and other professionals associated with the young people and company.
- Monitor, coach, support, and motivate all Registered Managers to enable them to reach their full potential.
- Safeguard the health, wellbeing, and safety of all young people within our care. In the event of a concern regarding any young person or staff member, immediately reporting these concerns in line with appropriate policies and procedures.
- Ensure that a high level of service is delivered within the homes and that the homes are all compliant in relation to health and safety, other relevant regulatory frameworks, and requirements.
- Ensure that our services are delivered in line with budgets, financial parameters, stakeholder expectations, and key performance indicators.
- Manage the budget to ensure the business remains viable, and to meet and exceed the key performance indicators for people, quality, and performance.

**Finance**
- Be cognisant of pricing and fee packages for all young people in care.
- Diligently compute and set commensurate fee structures following consultation with the

CEO.
- Effectively seek to increase fees where and when able.
- Proactively reduce the number of vacancies to increase occupancy in our homes.
- Successfully manage the opening of new homes to grow the business and increase revenue, without compromising the level of care.
- Manage the designated budget, ensuring value for money is achieved.
- Monitor and control expenditure of the homes’ spending.
- Ensure agency costs are kept within the agreed expectation.
- Authorise and monitor items purchased for the home.
- Investigate and report any financial irregularities appropriately.
- Have a keen eye on budgets and budgetary changes (P&L).

**Employee Management**
- Become fully knowledgeable and cognisant of Breath HR, the company’s HR management software. Effectively use this software in all aspects of everyday business and ensure that the team reporting to you does so also.
- Become cognisant of Planday, the company’s system to set/plan and oversee staff rotas though enabling the deployment of appropriate staff resources, ensuring key tasks are fulfilled, and including provision for back up as required in times of emergency/out of hours.

Total number of hours to be set on a weekly basis and measured against adopted rota and punching in/out which is designed to monitor real-time hours/shifts being worked and costs.Check budget against actuals achieved every Monday.
- Recruit high calibre, capable, and conscientious employees that demonstrate our values and behaviours, and deliver consistently high-quality services.
- Ensure the workplace upholds effective systems that are understood, implemented, and monitored, with consideration to company policies and procedures, including those relating to health and safety, equality, and diversity, and maintain a positive working environment.
- Drive a high engagement culture through vision and great leadership, coaching, development, recognition, and communication to retain our people.
- Conduct robust performance management, including supervisions and appraisals.
- Ensure all KPIs are met and achieved, with weekly KPI updates to be sent to the Director of

Operations.
- Identify and pursue training and development needs to drive succession and talent management of our people.
- Manage people matters and challenging situations, such as discipline, grievance, capability, and absence.

**Meeting Standards, Compliance and Quality**
- Drive forward all Ofsted ratings to work towards “good” or “outstanding”.
- Ensure that all employees within the home understand their role, so that they can undertake their duties and responsibilities to a consistently high standard. This will be completed though regular visits to the home, attending team meetings and regular audits of the homes.
- Comply with all statutory and legislative requirements.
- Comply with all the company’s policies and procedures, and all

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