Head of Resource
4 days ago
HEAD OF RESOURCE (**WORKFORCE**) PLANNING (CONTACT CENTRE)
LONDON (REMOTE WORKING)
EXCELLENT BASIC
Who you’ll be working for:
My customer is looking for a **Head of Resource Planning** to join their award winning, hugely successful and very well-established travel business. Over the last few years this business has grown both in customer revenue and business acquisition across Europe and has even greater plans to dominate the niche sector in which they operate.
What you’ll do:
What they’re looking for:
- Experienced head of or senior resource planning manager in a large seat/high call volume contact centre
- Innovative and aware of the next best system, policy or procedure to enhance contact centre operations
- Analytical (Tableau or similar) with excellent forecasting and planning skills
- Commercial skills
- People and performance management experience
- Self-motivated
- Excellent communication skills (visual, verbal and vocal)
- Team member
What they’re offering:
- Excellent basic salary
- Homeworking
- Regular European travel - planned at your own discretion to meet the business needs
- Holiday discounts across the business
- Life assurance and private medical
- Excellent Company Culture
This Head of Resource Planning role in the travel industry, is being recruited by Fiona Morrison-Arnthal and Ambitions Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard to find talent. Travel industry recruitment in the UK is our speciality.
IMPORTANT
- If this role ticks your boxes and you’ve got the relevant experience, then do click and apply
**Salary**: £60,000.00-£70,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
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