Quality & Insight Officer

3 weeks ago


Lincoln, United Kingdom Carers First Full time

**Job Title**: Quality and Insight Officer Lincolnshire

**Salary**: £21,000 to £25,000 FTE - pro rata £12,486 to £14,865 per annum

**Contract**: Permanent

**Hours**: 22 Hours per week

**Location**: Working flexibly in the community with some homeworking

We are currently seeking a Quality and Insight Officer to join our team in Lincolnshire.

The requirements of the role will include developing and implementing a Quality Management Framework, which aligns to Lincolnshire County Council Framework.

Onboarding the staff team across Lincolnshire with the Quality Framework providing training and support to the teams. Supporting the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001 to evidence the positive impact the team has on lives of carers. Taking overall responsibility for monitoring, both strengths and learning across Lincolnshire.

To be successful we are looking for a self-motivated individual, who can work flexibly, whilst maintaining a good work/life balance with experience of using CRM systems e.g. Mosaic, BlueBox and Power Bi to manage workflow and record essential data and contacts.

You will have experience of developing and implementing quality systems and measures, collating, analysing and reporting data and be able to make recommendations for performance improvement. You will require excellent written analytical, listening and verbal communication skills, experience of planning and delivering workshops. An ability to build positive and constructive working relationships with colleagues at all levels across the organisation, along with the ability to network, develop and sustain joint work between agencies, including establishing good working relationships.

Good geographical and working knowledge of support services available in Lincolnshire and be able to demonstrate understanding of and commitment to the goals and values of the charity. We offer the flexibility to work from home with some travel within Lincolnshire.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.

**Closing Date**: 01 March 2024

**Interview Date**: 15 March 2024

Carers First is an Equal Opportunities Employer



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