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Customer Service Advisor

3 months ago

Redhill, United Kingdom AXA Partners Full time

Are you looking to start a new career within a global organisation? January 2024 is the perfect time to do so

So, come and join our ever-growing Home and Motor team as a Customer Service Advisor. **The start dates are on **Monday 8**th** and 22**nd** January 2024.**

As a **Customer Service Advisor**, you will be taking inbound calls from our home and car insurance customers, being the first point of contact for any claims our customers want to log on their policy and being that helping hand to guide them through the process. During our busier times, you will be helping our customers who are experiencing mass flooding or extreme high winds. We see ourselves as one big team who take pride in what we do for our customers. We want you to be a part of this.

This position is being offered on a **hybrid** basis to give you that work home life balance. Our Redhill office always has something on to engage our employees and bring some fun to the normal working day from Summer BBQs, Charity Days and even Christmas Activities to keep it a fun filled office. You’ll be expected to come into the office 2 days a week or 8 days in a month, what days you choose is up to you

**Working Hours**: Our Customer Service advisors work on a rotating shift pattern, 35 hours per week between 7am - 9pm over 5 days which will include Saturdays, Sundays, and bank holidays.

We are taking part time hours into consideration (minimum of 21 hours and unsociable hours required). If you are contacted by a member of the recruitment team, this can be discussed further. Please note, our training period and any other training which needs to be completed during your time with us must be completed on full time hours (Mon - Fri 9am - 5pm)

**Salary**: £21,521.50 - this is based on full-time hours.

**Induction & Training**:We’re offering 5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role. If you are part-time, you will have to commit to the training period in full time hours.

**What you’ll be doing**:

- Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
- Use your initiative as well as information resources available to provide the best outcome for the customer.
- Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
- Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

Here at AXA Partners, we love to give our employees the best opportunities to thrive and grow in their career with us. All of our employees will be given the chance to move around our Home, Motor and Travel departments, building their knowledge and skills. Once trained across all 3 departments, you’ll receive a £2k bonus

**Your Profile**
Customers are at the heart of what we do, so if you're as passionate as we are about helping customers, you’re already one step closer. We’re people for a ‘people’ person, someone who enjoys talking to customers and wanting to help and guide them through their claim. Communication skills are key, being able to communicate clearly as well as actively listen to what the customer is telling you.

**About AXA**

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and mu