Customer Service Advisor

3 weeks ago


Bridgwater, United Kingdom Meridian Business Support Full time

Are you looking for a new challenge, here's one for you
We have an exciting opportunity for a customer service professional to join a fast paced local logistics company on a temporary basis located in Bridgwater Somerset.**Key Responsibilities**:

- Responds to all customer enquiries and ensures they are made aware of delivery and collection arrangements, including any unanticipated changes
- Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken
- Works closely with Warehouse colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress
- Assists with price quotations for movement of loads upon request
- Provide cover for the Transport Team where required

**General Responsibilities**:

- Promote company values and code of conduct in all that you do and to others you come into contact with
- Adhere to company rules, policies, procedures consistently and encourage others to do the same
- Maintain up-to-date knowledge of legislation impacting on your role where required
- Maintain accurate and up-to-date records and ensure that confidentiality is applied where appropriate
- Be flexible as required in accordance with the needs of the business


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