Customer Service Exec

6 months ago


Stockport, United Kingdom House of Fashion Associates Ltd Full time

**CUSTOMER SERVICE ADVISOR ( EMAIL AND IN BOUND CALLS) B2B HOMEWARE**

**STOCKPORT - HYBRID ROLE**

**£25K**

**GREAT BENEFITS**

Our client a highly successful B2B homeware company are looking to recruit an experienced E-commerce Customer Service Advisor (B2B ) experience and must have worked in a high volume call centre and have excellent English language skills and high standard customer service skills, with experience in either **Freshdesk, Zendesk, Kapture, SAP & Shopify.**
- Capable of managing 100 calls on a day-to-day basis
- Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization.
- Act and adhere to the company policies without hampering the consumer experience.
- Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.

Maintain strong follow-up across the organization and with customers to ensure, all pending requests and - Monitor and excel in one’s performance basis day to day KPI monitoring

**SKILLS AND EXPERIENCE**
- 2+ years of inbound call centre experience
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite & reporting skills
- Soft spoken & supportive demeaner
- Ability to type 40-60 words
- Effective & Pro-active listener
- Hands on experience with **Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.**:

- A flexible and hardworking teammate

Full time

Salary up to £25,000

Annual Appraisals

25 days plus 8 Bank holidays

**Hybrid**

2 years within a call centre environment with good interpersonal skills

Ability to answer up to 100 calls per day

Pension

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:
Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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