Customer Service Exec
6 months ago
**CUSTOMER SERVICE ADVISOR ( EMAIL AND IN BOUND CALLS) B2B HOMEWARE**
**STOCKPORT - HYBRID ROLE**
**£25K**
**GREAT BENEFITS**
Our client a highly successful B2B homeware company are looking to recruit an experienced E-commerce Customer Service Advisor (B2B ) experience and must have worked in a high volume call centre and have excellent English language skills and high standard customer service skills, with experience in either **Freshdesk, Zendesk, Kapture, SAP & Shopify.**
- Capable of managing 100 calls on a day-to-day basis
- Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization.
- Act and adhere to the company policies without hampering the consumer experience.
- Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
Maintain strong follow-up across the organization and with customers to ensure, all pending requests and - Monitor and excel in one’s performance basis day to day KPI monitoring
**SKILLS AND EXPERIENCE**
- 2+ years of inbound call centre experience
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite & reporting skills
- Soft spoken & supportive demeaner
- Ability to type 40-60 words
- Effective & Pro-active listener
- Hands on experience with **Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.**:
- A flexible and hardworking teammate
Full time
Salary up to £25,000
Annual Appraisals
25 days plus 8 Bank holidays
**Hybrid**
2 years within a call centre environment with good interpersonal skills
Ability to answer up to 100 calls per day
Pension
**Job Types**: Full-time, Permanent
Pay: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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