Digital Travel Sales Consultant

3 weeks ago


Newcastle upon Tyne, United Kingdom Broadway Travel Full time

**Role Summary**

To service and follow up on all social media enquiries. Providing expert advice to every customer at both planning and booking stage of their holiday covering a wide range of holiday destinations.

This role will focus on delivering an exceptional end to end service from initial enquiry, booking and aftersales through to their return to maximise customer retention whilst achieving targets and KPI’s

**Key Responsibilities**
- To be able to build a rapport, engage customers, show a genuine interest and hook the customer to stand out from other social media travel competitors. Retain the initial enquiry to build a personal relationship and maintain as a repeat client through calls & messaging.
- Consistently follow sales process to build rapport, establish booking intentions, understand the customers holiday brief, offer and confidently recommend holidays. Ask for the sales, creating urgency and overcoming objections, follow up and agree call backs.
- Be knowledgeable of all social media adverts, offers and campaigns. Attend regular product knowledge training sessions / webinars to continue to develop.
- Demonstrate that social media processes are followed.
- To prioritise workload and enquiries to ensure all customers are responded to with 2-3 hours.
- Maximise all sales opportunities, upsell opportunities to increase PPB and in addition, offer holiday extras to enhance the clients holiday experience.
- Achieve all monthly Sales and Customer Service KPI's, including conversion, PPB, profit targets.
- Complete end to end booking checklist to execute everything from providing documentation, queries, responsible for all booking operations including cancellations, customer complaints and in resort issues.
- To be involved with any other ad-hoc tasks/projects as may be required from time to time.

**Skills Required**:

- A passion for selling holidays with a minimum of 2 years recent experience of general travel sales
- Outstanding product and supplier knowledge.
- Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
- Exceptional customer services skills with experience of working in a customer focused environment
- Excellent communications, telephone manner and listening skills with the ability to anticipate customers’ needs
- A sound knowledge of social media platforms
- Ability to use Google Analytics for social media tracking and reporting.
- Ability to work in a fast-paced target orientated environment
- Excellent attention to detail
- Ability to use Microsoft packages e.g., PowerPoint, Word and Outlook
- A genuine desire to achieve results, both personally and as part of a successful team

**General**
- To undertake any other duties that may fall into the job criteria
- To follow all company policies and procedures including Health & Safety
- To ensure the Company values are demonstrated at all times
- To treat all employees, customer and suppliers with dignity and respect

**This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved**

**Job Types**: Full-time, Permanent

**Salary**: £19,836.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- recent general travel sales: 2 years (preferred)


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