Customer Service Representative

6 months ago


Birmingham, United Kingdom CU Recruitment Full time

**Ref: CUR0036**

**Customer Service Representative**

**Birmingham City Centre - Hybrid**

Full-time**, 9-5, 12-month fixed term contract with a view to going permanent at the end**

**£19,838 (living wage), increased every year** + staff incentive cashback/discount scheme + mental health care + free eye tests + 5% pension + 20 days holiday + bank holidays + birthday leave

Do you want a fulfilling customer service role for an organisation that helps people?

Our client is a not-for-profit financial institution, established for over 35 years and currently growing, whose goal is to give back to the local community by providing ethical finance to those in need.

If you have good communication skills and want a job in which you can give back, read on to find out more about the role.

**The role**
- Answering telephone calls
- Updating accounts
- Keying in transactions
- Handling complaints
- Using CRM systems

**The Person**
- Essential_
- Personable
- Friendly
- Good listener
- Can use own initiative
- GCSE English & Maths
- Desirable_
- Experience dealing with customers
- Telephone customer service experience

**Salary**: £19,838.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- telephone customer service: 2 years (preferred)

Work Location: In person



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