Customer Service Representative
5 months ago
**Ref: CUR0036**
**Customer Service Representative**
**Birmingham City Centre - Hybrid**
Full-time**, 9-5, 12-month fixed term contract with a view to going permanent at the end**
**£19,838 (living wage), increased every year** + staff incentive cashback/discount scheme + mental health care + free eye tests + 5% pension + 20 days holiday + bank holidays + birthday leave
Do you want a fulfilling customer service role for an organisation that helps people?
Our client is a not-for-profit financial institution, established for over 35 years and currently growing, whose goal is to give back to the local community by providing ethical finance to those in need.
If you have good communication skills and want a job in which you can give back, read on to find out more about the role.
**The role**
- Answering telephone calls
- Updating accounts
- Keying in transactions
- Handling complaints
- Using CRM systems
**The Person**
- Essential_
- Personable
- Friendly
- Good listener
- Can use own initiative
- GCSE English & Maths
- Desirable_
- Experience dealing with customers
- Telephone customer service experience
**Salary**: £19,838.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Application question(s):
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- telephone customer service: 2 years (preferred)
Work Location: In person
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom Channel Partners Group Full timeWe are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Customer Service Representative
4 weeks ago
Birmingham, Birmingham, United Kingdom BIMM Institute Full timeAs a customer service representative, you will be the first point of contact for our customers, providing them with assistance and support to resolve their queries and issues.We are seeking a highly motivated and organized individual to join our team as a support specialist, responsible for handling customer inquiries and resolving technical issues.Our help...
-
Customer Service Representative
5 months ago
Birmingham, United Kingdom Vision Glasgow Full timeSeeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...
-
Customer Service Representative
4 weeks ago
Birmingham, Birmingham, United Kingdom SLS Recruitment Ltd Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative in Birmingham.As a Customer Service Representative, you will be responsible for providing excellent customer service and sales skills to our clients.You will be working in a fast-paced environment, interacting with customers, and...
-
Customer Service Representative
1 week ago
Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full timeJob Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented individual to join our Aftercare team as a Customer Service Representative. This role will involve receiving and making calls to customers, booking appointments, and providing exceptional customer service.The ideal candidate will have excellent communication...
-
Customer Service Representative
1 week ago
Birmingham, Birmingham, United Kingdom Crown Full timeWe are seeking a highly skilled Customer Care Representative to join our team at Crown. The successful candidate will be responsible for delivering exceptional customer service, while also achieving monthly targets set in relation to KPIs and Service Budgets.
-
Customer Service Representative
6 days ago
Birmingham, Birmingham, United Kingdom Sytner Group Full timeAbout the role:We are seeking a skilled Customer Service Representative to provide exceptional care and advice to our luxury vehicle clients. This is a challenging role where customer satisfaction always comes first.The successful candidate will work closely with our customers to understand their needs and preferences, providing personalized solutions and...
-
Customer Service Representative
2 weeks ago
Birmingham, Birmingham, United Kingdom Tesco Full timeAbout the RoleWe are seeking a talented and passionate Customer Service Representative to join our team at Tesco. As a key member of our store staff, you will play a vital role in delivering exceptional customer service, ensuring that every shopper has a positive and memorable experience.
-
Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Birmingham.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team...
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom On Logistics Full timeAs a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom On Logistics Full timeAs a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...
-
Customer Service Representative
1 week ago
Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full timeRole OverviewWe are seeking a highly detail-oriented and personable individual to join our team as a Customer Service Representative in Birmingham.About the RoleAs a Customer Service Representative, you will be responsible for handling high volumes of customer calls, providing excellent communication skills to create a positive experience.You will also be...
-
Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a vital member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...
-
Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative for beBee Professionals, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide product knowledge and advice to customers, while also maintaining a clean and tidy store environment.Key Responsibilities:Greet and assist customers with...
-
Customer Service Representative
5 months ago
Birmingham, United Kingdom Relay Group Limited Full timeAs a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction. **Duties**: - Provide exceptional customer service and support to customers via various face to face...
-
Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Birmingham, United Kingdom. As the first point of contact, you will handle incoming calls, emails, and chat queries, providing accurate information and resolving issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a...
-
Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Birmingham, UK.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process...
-
Customer Service Representative
3 weeks ago
Birmingham, Birmingham, United Kingdom Travelex Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesNurture and form relationships with customers to gain a better understanding of their travel and currency...
-
Customer Service Representative
5 days ago
Birmingham, Birmingham, United Kingdom LGH Hotels Management Full timeWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at the Crowne Plaza Birmingham NEC. As a key member of our front office team, you will be responsible for delivering exceptional customer service and managing reservations for our hotel.About the RoleProcess reservations and handle customer inquiries in a prompt and...
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom HSBC Full time-Job description What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service...