Pa/medical Secretary

5 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

An exciting opportunity has arisen for a well-motivated individual to join us as a Medical Secretary/PA at the Christie. You will join the established team to support the Clinical Oncology Urology Research Team

This is a part time permanent position. It will be working 15 hrs per week.

You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment, work to a high standard and be able to use your own initiative.

You will need to have experience of audiotyping and copy typing and ideally have worked within a healthcare environment with medical secretarial experience and knowledge of medical terminology.

You will be responsible for the provision of a full secretarial and administrative support for the Oncology Consultant and small clinical team, ensuring a high standard of PA / secretarial duties is maintained and deadlines and audio typing targets are met.

Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference.

Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.

Organise and schedule meetings and maintain an up to date diary for appointments, meetings and interviews.

Effectively monitor clinic templates liaising with clinical team and administration staff to ensure clinic numbers are manageable. Escalating to the management team when appropriate.

Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.

Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.

Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.

Liaise with internal and external departments to arrange clinical investigations/procedures.

The Christie NHS Foundation Trust is one of the largest cancer treatment centres in Europe, and an international leader in cancer research and development.

You will be working in a supportive and engaged team environment, with a management team who will enable you to broaden your experience and develop a wide range of skills.
All flexible working arrangements will be considered, and applicants are invited to make informal contact should they wish to discuss the role and its remit further.

**SPECIFIC DUTIES AND RESPONSIBILITIES**:

- Liaise with all consultants in your area of responsibility and work closely with the research team to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference.
- Ensure new referrals are triaged in a timely manner that appointments are made within agreed timescales to meet targets and that information is readily available to support the patient pathway.
- Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate.
- Type clinical correspondence and annotations, ensuring compliance with turnaround time targets.
- Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference.
- Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
- Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.
- Liaise with internal and external departments to arrange clinical investigations/procedures.
- Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies.
- Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system.
- Receive new patient referrals and organize appointment/admissions and arrange treatment as required.
- Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category liaising with patient trackers as appropriate.
- Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas.
- Contribute to the training of new members of staff within a given area as required.
- Ensure case notes are kept up to date and that all inv

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