Test Administrator- Andover

4 months ago

Andover, United Kingdom Pearson Full time

**Test Centre Administrator**

**ANDOVER**

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We believe in equal opportunity and employ people solely on the basis of their skills and abilities.

**Qualifications**

**Key Responsibilities**
- Provide a high level of customer service at all times.
- Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.
- Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
- Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
- Comply with all incident reporting and escalation procedures.
- Maintain own competencies in all of the systems and procedures - requesting training as necessary.
- Comply with business needs on a day to day basis.
- Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
- Assist and support business initiatives to maximise centre profitability.
- Perform other administrative tasks as required. Perform daily test centre opening and closing procedures.
- All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

**Key Activities**
- Ensure equipment is operational and test stations are in working order to deliver testing.
- Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes).
- Periodic download and review of examinations and test centre schedules.
- Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.
- Ensure all hours and leave are recorded and authorised within Company guidelines.
- Help to ensure a clean, professional, quiet testing atmosphere in the centre.
- Ensure all concerns are communicated to the Test Centre Manager in a timely manner.
- Undertake all accreditations and skills checks as required by the business.
- Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.
- Undertake reasonable additional duties to ensure the smooth running of the test centre.

**Working Arrangements**
- You will be based in one of the Pearson VUE test centres.
- Some local travel to other PPC’s or temporary locations may be required.
- A flexible approach to working is essential for this position as opening hours and days will vary according to the volume of tests booked.

**Essential Experience and Qualifications**
- Experience in a customer focused environment.
- Good face-to-face communication skills.
- Ability to work independently and use initiative within organisational guidelines to meet objectives.
- Ability to deal with conflict and work under pressure.

**Desirable Experience & Qualifications**
- Experience in a testing environment.

**Working Hours**
- Minimum of 8.25 hours per week
- Full day and part day shifts will be required
- The office opens on Wednesdays 09:30 - 14:45. Thursdays 10:30 - 19:15. Fridays 07:30 am - 16:15pm and every other Saturday 7:30am - 12:15am.
- You will be required to work a variety of days and specific days cannot be specified. We will let you know your work pattern at least 2 to 4 weeks in advance.

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consider

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