Andover IT Help Desk Technician
3 days ago
Job Title: Andover IT Help Desk Technician
Location: Andover
About SitePoint Pty
SitePoint Pty is a leading provider of IT services and solutions, dedicated to delivering exceptional support to our clients. We are passionate about helping businesses achieve their goals through innovative technology.
Job Description:
We are seeking an experienced IT Help Desk Technician to join our team in Andover. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues related to IT systems, and ensuring minimal downtime.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or on-site visits.
- Troubleshoot complex technical issues related to IT systems.
- Install and configure approved software applications.
- Manage and assign administrative access rights as per company policies.
- Escalate complex technical issues to the outsourced IT team when necessary.
- Serve as the intermediary between factory users and the outsourced IT team.
- Support basic TCP/IP networking and troubleshoot connectivity issues.
- Assist with firewall configurations and monitoring.
- Ensure smooth communication and coordination with external IT providers.
- Monitor and maintain network health, ensuring minimal downtime.
- Liaise with external teams to resolve escalated network issues promptly.
Requirements:
We are looking for a highly motivated and experienced IT professional who can deliver exceptional support to our clients. To be successful in this role, you should have:
- A strong background in IT support and networking.
- Excellent communication and problem-solving skills.
- Experience with IT systems and software applications.
- The ability to work independently and as part of a team.
Salary:
$45,000 - $55,000 per annum, depending on experience.
Benefits:
We offer a competitive salary and benefits package, including:
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
- A generous superannuation scheme.
- An annual bonus based on individual and team performance.
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