Facilities Administrator

3 weeks ago

Liverpool, United Kingdom Salisbury Group Full time

**About The Role**:

- ** Salisbury Group is looking for an Facilities Administrator to join our team at the Liverpool John Moores University, based in Liverpool.**

The purpose of the Facilities Administrator is to provide comprehensive administrative support and coordination to support the Liverpool John Moores contract, ensuring consistent and proactive support to the contract delivery teams.

As the Facilities Administrator, you will need the ability to work under mínimal direction and communicate effectively with other staff. A flexible approach with statistical, computer, and administrative skills. The main aspect of this role is to effectively manage the reactive and planned activity of Salisbury’s sub-contractors, ensuring tasks are managed and completed within the contractual timescales, with no financial penalty to Salisbury whilst providing excellent customer service to the client.

This post-holder should be able to provide support to the Senior Account Co-Ordinator as required as well as assisting other members of the administration team as necessary (such as covering absence or managing workload peaks).

Principle

**Responsibilities**:

- Respond to all client incoming calls to ensure timely and effective completion of work, in accordance with the service level specification.
- Ensure that relevant and accurate information is obtained and entered onto the Help Desk CAFM system, asking questions to identify all the facts, providing the customer with a high level of customer service.
- As directed regularly review calls logged by monitoring service level response times keeping clients informed of progress.
- Maintain knowledge and understanding of Salisbury’s clients’ contractual requirements.
- Be fully conversant with departmental and company policies and procedures by participating in regular departmental briefings and reviews.
- Develop and maintain an effective relationship with Salisbury Engineering colleagues and Salisbury contractors’ service delivery teams by always remaining helpful and positive.
- Carry out any other duties as requested by supervisors/management in relation to the smooth running of the Help Desk and coordination function.
- Maintain and develop an environment of continuous improvement by ensuring that processes and procedures remain effective and efficient.
- Support the contract with holiday and sickness cover when requested by supervisors/management.

**About You**:
**Minimum Qualifications, Certifications and Training required**
- GCSE in English and Maths or Equivalent.

**Knowledge, Skills and Experience for this role**
- Minimum 12 months experience in similar customer-facing role
- Understanding of Help Desk operation
- Customer Service skills
- Keyboard skills

**About The Company**: Salisbury Group was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.

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