Customer Service Controller
4 weeks ago
**Location**: Basingstoke
**Salary**: £30,000-£32,000
**Summary**:
At Bis Henderson, we are looking for a Customer Service Controller to manage customer queries and provide resolution through liaison with internal and external stakeholders. This person must hold strong interpersonal skills, able to deliver a quality customerservice and capable of dealing with challenging conversations at times. They will also process orders accurately to ensure correct receipt of goods.
The working hours of this role are Monday-Friday days.
Key Responsibilities:
- Data entry and order processing, working alongside internal departments such as Sales and Credit Control
- Providing the first point of contact for customers and hauliers, resolving any queries as required with a high standard of service at all times
- Ensuring complex or VIP orders are correctly recorded and actioned
Key Skills/Experience:
- Strong customer service skills and proven experience in this type of role
- Previous experience in order processing desirable
- A good problem solver and logical thinker
- Excellent written and verbal communication skills
- Computer literate
- High attention to detail
**Processing Your Data**
Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process thisdata for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so.
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