Customer Service Administrator

2 weeks ago

Basingstoke, United Kingdom Blatchford Full time

Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.

Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an exciting opportunity for a Customer Service Administrator to join our customer service team at our Head Office in Basingstoke.

**The role**:
As Customer Service Administrator, you will manage customer accounts to deliver an excellent service level.

**Key duties**:

- Call handling and direct contact with the Customer
- Entering orders and managing order fulfilment
- Communicate with customers on status of their orders and back orders.
- Chase missing lines on orders and liaise with operations team for an update.
- Support price and invoice queries from customers and sales teams
- Raise credits for customers.
- Maintain an issue log and work to resolve outstanding items.

What are we looking for?

Essential skills
- GCSE or equivalent in Maths and English
- Computer literate and able to work with Microsoft Office or equivalent.
- Proven customer service experience
- High attention to detail
- Good interpersonal skills
- Strong communication skills, both written and verbal
- Negotiation skills
- Tenacity
- Demonstrable customer service skills and the ability to work collaboratively.

What can we offer you?

**Benefits**:

- Competitive salary
- Hours: 8.30am - 5pm Monday - Thursday, 8.30am - 4pm Friday
- Free parking
- 25 days holiday - increased after service.
- Option to purchase additional holiday.
- Pension
- On demand pay
- Health cash plan
- Discounted shopping/leisure activity vouchers
- Cycle to work scheme.
- Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.

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