Customer Service Administrator

3 weeks ago

Basingstoke, United Kingdom Momentum Security Recruitment Full time

Customer Service Advisor
Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working.
Salary: £22,308

Role: Full time. The position commences on a fixed term contract with potential that the role could become permanent.

Hours: 9am – 5:30pm (Monday to Friday)

This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills.

Applicants should meet the following criteria:

* Strong customer service skills

* Happy working in a busy role where you will be making calls throughout the day

* Good IT Skills – Word, Excel etc.

* A team player

* Happy working from the company office in Basingstoke 3 days a week.

Key duties & Responsibilities:

* Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service.

* General office administration

* Sending emails in a professional manner to clients and candidates

* Provide a high-level of customer service at all times

* Undertake all relevant training when required

* Provide a professional service to candidates through verbal and written communication

* Record accurate notes of all work completed on the company database

* Take part in daily and weekly team meetings

* Resolve compliance difficulties as they arise

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