Customer Service Agent

2 weeks ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

**| CUSTOMER SERVICE AGENT - TEMPORARY TO PERMANENT |**

**| SHIFTS - MONDAY TO FRIDAY BETWEEN 8:00AM - 6:000PM / 1 IN 2 SATURDAYS - 5 DAYS / 37.5 HOURS PER WEEK |**

**| £10.50 PER HOUR |**

**| STARTING ASAP |**

**| TEMP TO PERM |**

**Responsibilities**:

- Handle customer inquiries and troubleshoot issues
- Document interactions accurately in our CRM
- Resolve complaints and maintain customer satisfaction
- Collaborate to resolve complex issues
- Meet quality and productivity targets
- Participate in ongoing training
- Adhere to company policies

**Requirements**:

- Prior customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency in CRM software and computers
- Teamwork, empathy, and patience
- Attention to detail and positive attitude

**Job Types**: Temporary contract, Temp to perm

**Salary**: £10.50 per hour

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Nottingham, NG1 (required)

Ability to Relocate:

- Nottingham, NG1: Relocate before starting work (required)

Work Location: In person

Reference ID: NR857



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