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Graduate Housing Officer

5 months ago

Oldham, United Kingdom Great Places Housing Group Full time

Job Advert

What you’ll be doing, over time and with training and the supervision of experienced colleagues
- Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled
- Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy
- Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate
- Providing advice, guidance and effective resolutions to customer queries with a focus on getting it ‘right first time’
- Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.
- Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour
- Providing project management support for a range of regional and corporate projects
- Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong
- Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
- Treating customers and colleagues with respect and empathy
- Working 35 hours per week and having a flexible approach to work

What you’ll need
- GCSE maths and English or equivalent at grade C/4 or above
- A clean UK driving licence and access to a car would be desirable
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
- Excellent written and verbal communication skills
- Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
- Keen eye for detail and good organisational skills
- Commitment to completing all parts of the training programme
- Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

**Key dates...**
- Assessment day - Beginning of June 2024
- Second/ final interviews - End of June 2024
- Start date - Tuesday 3rd September 2024