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Customer Advisor

3 months ago

Prescot, United Kingdom Chums Ltd Full time

At Chums, our Sales Assistants deliver a world class customer experience by providing a personal service to our customers, ordering the products they ask for as well as identifying additional products that are relevant to each customer. In return for providing our customers with the best possible service and additional products tailored to them, our colleagues are rewarded with uncapped additional earning. Plus, we will pay your additional reward monthly.

We’re also not just a standard Contact Centre. Onsite we have our Warehouse Operations who you will work closely with, Product Buying Team, Marketing Team, Website Design Team, Market Place Team (Amazon/Ebay) and many more. This makes it a really exciting place to work and progress your career into varied roles in the retail industry.

So why work for Chums?
- We will coach, support and develop you in your role and support your career aspirations.
- You’ll have a supportive management team who will always be on hand when you need them.
- You’ll be treated like your part of a team that is always striving to be the best for its customers.
- When the time is right you’ll be able to work hybrid with all required kit supplied
- You’ll work in a multi-channel environment and with time will have a variety of customer contacts to service and support.
- As a business we collaborate and engage with our colleagues at all levels to help support our colleagues, customers and business direction.
- We’re investing in new technology to ensure that our colleagues have the very best tools to help meet their needs and their customers.
- ‘Your Voice’ will be heard through regular colleague engagement meetings and satisfaction surveys.
- We have FREE onsite parking to use when you’re working from the office.
- We reward and recognise our colleagues consistently through our Colleague Recognition Programme.
- We’re open 7 days a week and will always try to be as flexible as we can with your shift patterns. Our opening times are Monday to Friday 8am till 9pm, Saturday 8am till 8pm and Sunday 9am till 5pm.

How to succeed at Chums
- Be accountable for your work.
- Take ownership of each customers situation.
- Look for ways you can develop in your current role and support the wider company vision by ‘Going the extra mile’ when your customer needs you most.
- Be a team player and help enhance the culture within our already amazing team.
- Provide appropriate additional product recommendations.
- Work closely with your Team Manager who will help you exceed the expectations of your customers.
- Collaborate with the business to help support the enhancement of the service we provide our customers.
- Be happy working in a Contact Centre Digital Environment.

Additional Colleague benefits
- Cycle to work scheme
- Employee discount
- On-site parking
- Performance bonus
- Free refreshments
- Casual Dress
- Company Events

Salary £20,000 per year plus commission. OTE uncapped per year. Paid monthly.

If you are interested in applying, please submit your CV via indeed, or call our team on 0151 203 4053.

**Job Types**: Full-time, Permanent

Pay: £21,814.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Prescot, L34 9AR

Expected start date: 24/06/2024