Tlhc Patient Administrator and Helpline Co-ordinator
2 months ago
Manage the helpline for the TLHC programme
To advise patients/ public on the programme and resolve any queries
To escalate any medical queries to the TLHC medical team and to communicate the response back to the patient/ public
To contact invited patients who have not attended an appointment for feedback
To actively contact patients to increase uptake into the programme
To book appointments for participants
To remain courteous, professional and understanding in dealing with all queries which are received via the helpline
To undertake any audit as deem appropriate as the project continues
The TLHC team comprises of a Band 8 Responsible Assessor, Band 6 TLHC Nurses, support workers and patient administrator and careline coordinator.
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
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