Technical Support

4 days ago


Bath, United Kingdom Sanderson Full time

**Technical Support / System Administrator (3rd line)**

**Paying up to 46K.**

**Based in Bath**

**Hybrid working, 1 day a week in the office**

**Great company benefits.**

Your role will be within the IT Systems Operations team, is responsible for ensuring that IT infrastructure and services are monitored, managed, secure and available to meet the needs of the business. Working alongside the IT Helpdesk team to be a pointof escalation for technical problems and the Platform Engineering Team to support the planning and implementation of new services.

**Skills Required**:

- Citrix
- Windows Server
- Backup Technologies (Veeam)
- Mitel Telephony
- Linux
- VMWare
- SQL

**The key responsibilities of the role are**:

- Providing 3rd line technical support for both on prem and cloud IT infrastructure
- Proactive monitoring of IT infrastructure and services using tools such as PRTG
- Problem investigation, root cause analysis and implementation of resolutions
- Escalation point for ongoing or complex technical problems from the IT Helpdesk
- Server build, patching and maintenance
- Network device configuration and support including switches and firewalls
- Backup schedule planning and recovery testing
- Storage infrastructure maintenance and support



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