Volunteer Branch Support Coordinator

3 months ago

Keswick, United Kingdom SSAFA Full time

This role covers Keswick and surrounding areas.

Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.

**What is a Branch Support Coordinator?**

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.

**Why do we need you?**

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.

**What would you be doing?**
- Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
- Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
- Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
- Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
- Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring.
- Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.

SSAFA is embarking on a programme of review and change to ensure that the beneficiary is at the heart of all that we do and that volunteers are fully supported in their roles. The remit of this role is likely to change over the next 12-18 months, away from supporting caseworkers to focus on fundraising and ambassadorial activities. This will help us to raise the profile of SSAFA and of the services we offer to the Armed Forces family. By joining us now, you will be part of that transition and can help shape the future of SSAFA.

**What can you gain from this volunteering role?**
- Use your skills, knowledge, and life experience to benefit others.
- Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Better physical and mental health - studies show that volunteers live longer and experience lower levels of stress and depression

**What training and support would you receive?**
- Role specific training to prepare you for your voluntary role - confidentiality and boundaries, caseworker training, caseworker IT system training, volunteer management - case management and quality. This training would take approx. 1 day
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers.
- Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
- Support from SSAFA’s regional volunteering and operations teams.
- Regular meetings and local events to learn and share information.
- Reimbursement of out-of-pocket expenses.
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.

**What are we looking for?**
- Good written and verbal communication skills
- Time management and organisation skills
- Respectful and non-judgemental approach to others
- Understanding of the importance of confidentiality and boundaries
- Some experience of coordinating people
- This role would suit someone who would like to volunteer regularly, each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so the

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