Managed Service Coordinator

7 months ago


Keswick, United Kingdom The Travel Chapter Full time

**Employment Type**: Permanent

**Hours of Work**: 9:00 - 5:00, 5 days per week between Monday and Saturday

**Location**: Predominately working from our office in Keswick

**Salary**: £24,000

**What will I be doing?**

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us possible. The role is the perfect blend of field-based and office work where no two days are the same.

The sorts of things you’ll be doing include:

- Coordinating our cleaners, housekeepers, gardeners and maintenance contractors
- reviewing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome
- Assisting guests before, during and after their stay, dealing with any queries and or problems they have
- Keeping accurate records and ensuring administrative systems are updated
- Heading out of the office to meet our housekeepers to perform cleaning checks, and provide constructive feedback
- following inspections, provide our homeowners with suggestions to improve property quality and maintain standards
- Developing and maintaining a network of reliable and loyal housekeeping and property maintenance suppliers

**What are we looking for?**
- Experience in housekeeping, property letting, facilities management or understanding of holiday letting and meeting guest expectations
- An enthusiastic, friendly and welcoming team player with a passion for people and property
- Strong organisational skills, and the ability to run the administration of our property portfolio to a high standard
- A resilient character capable of successfully dealing with challenges and achieving positive resolutions
- Outstanding attention to detail, communication and comfortable setting expectations Someone who isn't afraid to get hands-on and take on tasks outside of their usual day-to-day responsibilities

**What’s in it for you?**

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits which we feel look after our team well.

These include:

- 25 days’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a cottage holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
- Great social events - we are well known for our Christmas parties

**Who are we?**

Sally’s Cottages, part of the Travel Chapter family, are a company that values integrity, friendliness and fun Sally’s Cottages started in Eskdale with one cottage and a dream. Now we are lucky to have joined the company behind holidaycottages.co.uk, and Original Cottages.

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