Customer Service Consultant

6 months ago


Keswick, United Kingdom Skipton Building Society Full time

Hours:

In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. This is a 12-month Fixed Term Contract.

Salary:

£22,464 Per Annum

Closing Date:

Sun, 16 Jun 2024

We are recruiting for a Customer Service Consultant within Keswick/ Penrith branches.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse. 

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through. 

Together, you can help us build a better Society

This is a multi-site role within Keswick and Penrith Branches. However, this position is mainly based within Keswick.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum. 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days Generous employer pension contributions – up to 10% per annum dependent on employee selection Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel. There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help our customers. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

Passion about delivering exceptional customer service Enjoy meeting new people and engaging in purposeful conversation Work well with others, with a ‘one-team’ mindset across multiple channels. Have excellent communication, engagement and listening skills React fast when the day gets busy and handle a wide variety of different customers – with excellent time management Are able to deliver outstanding customer service either from a face to face or a telephony background Are open to a broad range of activities even if outside of standard expectations Are able to grow, adapt and change accommodating business needs and priorities 

  • Keswick, Cumbria, United Kingdom Skipton Building Society Full time

    Role OverviewWe are seeking a skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their needs and provide tailored...


  • Keswick, Cumbria, United Kingdom Skipton Building Society Full time

    About This RoleWe are seeking a Customer Service Consultant to join our team at Skipton Building Society.Key ResponsibilitiesEngage with customers to understand their needs and provide tailored solutions.Act as the first point of contact for customers in branch and over the phone, providing exceptional customer service.Proactively contact customers to...


  • Keswick, Cumbria, United Kingdom British Heart Foundation Full time

    At the British Heart Foundation, we’re looking for a highly motivated and customer-focused individual to join our retail team as a Sales Assistant.This part-time role involves working 6 hours a week in one of our busy clothing stores, providing exceptional customer service and promoting our charity's mission. As a Sales Assistant, you'll be at the heart of...


  • Keswick, United Kingdom Travis Perkins Full time

    Joining our friendly and hardworking team as a **Customer Service Assistant**, you'll be on the front line dealing with our customers that come into our Branch. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **FIXED TERM - 6 MONTH contract.** **Where will I be working?** Travis Perkins is...


  • Keswick, United Kingdom Book Local Full time

    **Company description** Book Local is a Holiday letting and management agency with customer service at the forefront of our business. **Job description** - IT literate across all MS office software - Word/Excel/Outlook - Ability to problem solve/work in a busy office - Flexibility of days/hours - Interest in property - Full driving licence and own...


  • Keswick, United Kingdom Cumberland Building Society Full time

    We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make...


  • Keswick, United Kingdom The Travel Chapter Full time

    **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: Office based in our office in Keswick, or Windermere **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team...


  • Keswick, Cumbria, United Kingdom whitbread Full time

    Customer Service OpportunityWe are seeking a Customer Service Ambassador to join our team at Premier Inn in Keswick. As the friendly face of our hotel, you will use your excellent communication skills to welcome guests and make their stay with us an unforgettable experience.


  • Keswick, United Kingdom Sally's Cottages Full time

    **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: Office based in our office in Keswick, or Windermere **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team...


  • Keswick, Cumbria, United Kingdom YHA Youth Hostel Association (England & Wales) Full time

    Are you looking for a unique work opportunity in the hospitality sector?We are seeking a team member to join our hostel team in a flexible role. Competitive hourly rate: £11.44 per hour (15-42.5 hours per week, temporary contract).Accommodation options: If needed, live-in accommodation is available at a reasonable rate of £63. Experience the benefits of...

  • Food Service Host

    4 weeks ago


    Keswick, Cumbria, United Kingdom The Royal Oak Full time

    As a Food & Beverage Assistant with The Royal, Heysham, you'll become a vital part of our dynamic team, creating unforgettable experiences for our guests.Enjoy a Rewarding RoleDevelop and progress in a fun environment with comprehensive training and supportAccess up to 40% of your wages weekly with Wagestream, giving you control over your financesRegular...


  • Keswick, United Kingdom Go Ape Full time

    **Customer Activity Assistant (Outdoor Instructor)** **Start Date 25th May (or sooner!)** **Hours**:Part Time/Weekend and Holiday Availability Essential **Contract**: Fixed Term **Pay**:£12.00 per hour (after training for 18+) **Holiday**: 28 days per annum, calculated pro-rata **Who are we?** We’re the UK’s #1 outdoor adventure company offering...


  • East Keswick, United Kingdom Solo Search Ltd Full time

    Position: Business Development ConsultantSuitable for: Someone with B2B business development or sales experience or someone with previous experience of generating new clients within the recruitment sectorLocation: East Keswick, LS17 (commutable to/from Leeds, Wetherby and Harrogate). Onsite car parking and there is a direct bus route to/from...


  • Keswick, Cumbria, United Kingdom Lake District Castle Inn Full time

    Key ResponsibilitiesWe are seeking a skilled Food and Beverage Assistant to join our team at Lake District Castle Inn, Bassenthwaite, Keswick. This is an excellent opportunity to contribute to the delivery of exceptional hospitality experiences to our guests.Provide outstanding food and beverage service to our customers.Form part of the dynamic restaurant,...


  • Keswick, Cumbria, United Kingdom The Royal Oak Full time

    We are searching for a highly motivated Food Service Operations Manager to join our team at The Royal Oak. This is a fantastic opportunity for someone with previous experience of working within a busy, food-led operation to take the next step in their career.As a Food Service Operations Manager, you will be responsible for leading a shift and ensuring that...


  • Keswick, Cumbria, United Kingdom The Royal Oak Full time

    We're looking for an ambitious Food and Beverage Team Leader to join our team at The Royal Oak. You'll be responsible for supporting our Deputy and Assistant Managers in a busy Inn environment.Your key responsibilities will include:Serving food and drink, taking room reservations, and providing exceptional guest serviceLeading a shift and ensuring our guests...


  • Keswick, United Kingdom CV-Library Full time

    Drainage Investigation Engineer Location: Keswick, Cumbria Salary: £30,000 to £35,000 (DOE) Hours of work: Monday to Friday with the occasional weekend with the option of overtime. MPJ Recruitment are proud to be working with one of the industry’s leaders in the provision of drainage and water leak detection services to the insurance...


  • Keswick, Cumbria, United Kingdom The Royal Oak Full time

    We're seeking a dedicated and enthusiastic Food and Beverage Assistant to join our dynamic team at The Royal Oak. As a key member of our hospitality team, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our high standards.Key Responsibilities:Deliver warm and friendly service to our valued guests, ensuring a...

  • Store Manager

    1 month ago


    Keswick, United Kingdom CV-Library Full time

    Store Manager | Fashion Retail | Keswick | £28,000 Zachary Daniels are currently recruiting for a Store Manager for a lifestyle retailer based in Keswick. This is an exciting opportunity to work with a growing retailer in the fashion industry. As a Manager, you will ensure that all day-to-day operational aspects of the store are managed effectively,...

  • Store Manager

    1 week ago


    Keswick, United Kingdom CV-Library Full time

    Store Manager | Up to £34,000 | Fashion Retail | Keswick Zachary Daniels are currently seeking a Store Manager for a renowned fashion retailer situated in a prime location. In this role, you will be responsible for efficiently managing all operational aspects of the store on a daily basis, while also providing support to the Area Manager. Your primary...