Service Support Team Leader
2 days ago
**Service Support Team Leader
Permanent
20 Hrs per week, 6am - 10am or 4pm - 8pm Monday to Friday
Ormskirk**
Our Public Sector client based in Ormskirk is looking for an experienced **Service Support Team Leader** to join their team on a Part Time, Permanent basis.
**Key Responsibilities of the Service Support Team Leader**:
- Co-ordinate the support functions within an NHS 24 contact centre, specifically local management of Operational, Technical, Facility, Clinical, Security, Health & Safety Adverse Incidents and system faults
- Responsible for the monitoring of the call request inbox. Prioritising, in line with all other SST tasks, as and when required, to ensure calls are being picked up within appropriate time frame
- Line management responsibility for a team of Service Support Coordinators. This includes the recruitment, ongoing training and continuous development of the individuals. In addition, ensure that all direct reports have regular 1:2:1 meetings, an annualPersonal and Developmental Review, and that personal development plans are in place
**Essential criteria of the Service Support Team Leader**:
- NVQ, relevant certification or equivalent experience
- Supervisory experience within Facilities management
- Full UK Driving Licence
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