Bids & Client Service Coordinator
3 weeks ago
The Role
Responsibilities will include but are not limited to;
- Monitor inboxes across Bids & CS task areas, responding in a timely manner inline with departmental standards.
- Perform Bids tasks as assigned, including but not limited to inbox management, preparation of Auctioneers Books and Telephone Bid allocation, auction clerking responsibilities, Christie’s LIVE activities, online sale management, sale closing procedures, reporting for Specialist Departments.
- Support internal and external clients with all aspects of bidding, providing guidance and processing requests across all bidding channels.
- Master Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE and COS.
- Handle internal and external client queries via phone.
- Build strong stakeholder relationships and follow correct procedures for anti-money laundering and credit control, liaising with respective teams when required.
- Support Supervisors and Seniors with department training along with training and management of casual staff.
- Provide telephone bidding, and Christie’s LIVE clerking support if requested.
- Provide offsite sale support to global Service Operations teams if required both in person and remotely.
- Demonstrate flexibility by supporting with sale, inbox and FOH coverage during evenings and weekends as required.
- Maintain and handle sale document archiving and audits.
- Demonstrate a strong awareness of overall business activities and the ability to communicate relevant information.
- Other duties as assigned by Manager.
- Enthusiastic, flexible team player.
- Ability to remain calm under pressure.
- Strong experience of prioritising tasks to tight deadlines.
- Accuracy and attention to detail in dealing with all client data.
- Excellent ability to multi-task and prioritise, demonstrating excellent organisational skills.
- Ability to demonstrate strong communication skills across all channels of communication.
- Strong focus on excellent client service.
- Extensive experience of Microsoft packages and other specialised systems.
- Professional appearance following specified dress code.
- Commitment to regular and punctual attendance.
- Ability to work well as a team and promote team effectiveness.
- Desire to learn and take on new challenges.
- Excellent verbal and written presentation skills.
- Proven time/task management and problem solving abilities.
- Ability to build strong relationships internally and externally and be an ambassador for Service Operations.
- Able to work in a fast paced multi-tasking environment.
- A problem solver with the ability to seek continuous improvement.
- Excellent general IT skills.
The Benefits- Discretionary Bonus Target: (dependent on the business and employee performance payable in March each year)- Christie’s office closure (guaranteed between 25th Dec - 2nd Jan)- 25 days annual leave + 1 day Birthday leave- Additional 1 week’s annual leave in the anniversary year (5, 10, 15 etc years’ service)- Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)- Life Assurance- AXA Private Health Insurance - no employee contribution needed, subsidised for other family members (taxable benefit)- Unum Dental Care - (may be added at personal cost)- Guaranteed income insurance in the event of sickness, personal injury and occupational injury- Employee Assistance Programme - access to personal advice and support services including counselling- Eyecare vouchers (once a year)- Cycle to Work- Christie’s Extras - discounts on over 800 retailers, holiday packages, dinners and weekly shops- _Christie’s reserves the right to change company benefits at any time_
Close Date: 3rd December
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