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Housing Options Officer
4 months ago
**Overall Purpose of the Position**:
To inform customers who contact the Council about their housing circumstances about housing options available to them.
To assess the needs of homeless applicants and deliver the services required for the Prevention and Relief statutory duties and keep cases under review.
**Principal Responsibilities**:
1. To ensure that good quality information about housing options is readily available for customers and to personally convey that information to customers who contact the Council for housing advice.
2. Help to promote the housing options service to encourage applicants in housing need to use the service and therefore enable the Council to provide assistance through early intervention.
3 To implement a wide range of housing options. This will include supporting applicants to access options (for example access to prevention funds, debt advice services and support services, private sector leasing schemes, Local Authority Mortgage Scheme, supported housing) as well implementing those that will assist them to find alternative housing (for example mutual exchange register, housing register, rent guarantee scheme).
4 Administrate the Council’s mutual exchange list service as part of providing options for applicants.
5 To undertake the initial assessment of the circumstances of homeless applicants and decide whether the Prevention or Relief Duty is owed to them.
6 If the Prevent or Relief duty is owed to undertake a needs assessment of the homeless household, to provide a Personal Housing Plan for the applicant and keep both under review through close case management. Action will be required to take reasonable steps to assist the applicant to sustain their current accommodation or ensure that they are not homeless.
7 Following the initial assessment if the applicant meets the homelessness main duty criteria to ascertain their circumstances and refer them to the Housing Options and Lettings Team Leader or the Homeless Persons Officer.
A sound knowledge of legislation, current national housing policy issues and good practice as it relates to social housing allocations and tenancies.
Aworking knowledge of current homeless legislation.
Ability to make decisions in accordance with homelessness legislation, convey it to an applicant and offer appropriate advice and support to ensure they are not homeless.
Experience of assessing customers circumstances for access to services.
A working knowledge of welfare benefits and good practice in debt advice.
Excellent customer services skills and experience of working in front line customer service.
Excellent communication skills - both written and oral with an ability to present information clearly in a way that promotes understanding. This will include experience of interviewing and negotiating.
Proven ability to work with customers to resolve issues.
Able to manage the emotional demands of homeless applicants and support and guide them towards appropriate housing solutions.
**Job Types**: Full-time, Temp to perm
Contract length: 8 months
**Salary**: From £26.00 per hour
**Experience**:
- Housing Options Officer: 5 years (required)
- social housing: 5 years (required)
- homeless: 5 years (required)
Work Location: In person
Reference ID: supercar5229653
