Technical Support Manager
3 weeks ago
**LT53: Technical Support Manager**
**Location**: Widnes
**Salary**: Competitive DOE
**Overview**:
First Military Recruitment are currently seeking a Technical Support Manager on behalf of one of our clients.
**Duties and Responsibilities**:
- Remote customer support, analysing technical questions on already deployed systems.
- Support Central Help Desk analysis collecting and forwarding all the required information in a structured way.
- Perform detailed and thorough analysis of the gathered information filtering technical issues to be escalated to Central Help Desk, being able to solve most of the basic issues.
- Piloting/interoperability testing of equipment into customer networks.
- Supporting the acceptance phase required to verify the functions, features, performance, interworking, conformance and quality ofequipment in front of the customer.
- Manage NMS and OSS systems on Linux/Unix platforms.
- Support Radio Link Planning activities, including calculation with various tools of link budgets and propagation.
- IP Network design and troubleshooting.
- Supporting technical sales department for Customer feature workshops/demonstrations on new/extended feature sets.
**Skills and Qualifications**:
- Degree in Electrical or Telecommunications or equivalent.
- 5+ years of relevant experience in Telecom.
- Planning, organisational, analytical, decision making and problem solving skills.
- Detailed knowledge of telecommunications network equipment.
- Knowledge on Unix/Linux preferred
- Knowledge of IP and TDM technology.
- Excellent English verbal, written and presentation skills.
- Cisco CCNA/P preferred.
**Location**: Widnes
**Salary**: Competitive DOE
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