Sheltered Housing Officer

6 months ago

Bristol, United Kingdom Bristol City Council Full time

**Part Time, Permanent **(20 hours per week, Monday-Friday 4 hours per day between 9:30-3, flexible)

Are you caring, reliable, motivated, and enthusiastic? Are you looking for a job which is rewarding, with no two days the same, which lets you make a difference to older residents remaining independent in their homes?

We are looking for a Sheltered Housing Officer to join our friendly and supportive team, where collaborative working is essential. You will be flexible with a customer focussed working style, a great communicator, well organised and able to prioritise workloads; including managing emergency situations when they arise. You will enjoy working in a mutually supportive and collaborative team environment, as well as being able to work well on your own initiative.

**What will you be doing?**

Approximately 1100 residents aged over 60 have homes in our sheltered housing across the city. You will be working in a front-line role delivering our service to residents in their homes, working in sheltered housing sites across the city.

You will meet with residents regularly to identify and agree together any support needed to help them maintain their independence in their homes. This could include support with health and mobility, financial well-being and linking to care and support. You will need to complete support plans and be able to use IT systems to enter and retrieve information.

You will work with various health, support organisations and care providers to ensure that we help residents maintain their independence and well-being. You will carry out regular checks with residents each week, completing follow ups and referrals where needed and working closely with Housing Officers on tenancy management, including supporting lettings, highlighting any site issues to help deliver residents priorities.

We provide a 24-hour alarm response service which you will help deliver, including lifting people (where it is safe to do so) who have fallen using a lifting cushion. The lifting service reduces calls for the emergency services and can improve outcomes for residents. We operate an 8-week standby rota for which you will be required to cover standby to respond to alarm calls out of hours for 9, 12-hour sessions over an 8-week period, which includes one weekend (4 of the sessions). These standby sessions can fall on your non-working days.

**What we are looking for**

You must have:

- Excellent communication skills, with a good level of English (both written and spoken).
- Knowledge of IT systems and digital technology.
- The ability to respond flexibly to changing needs, and cope with sudden crises and change.
- Ability to learn processes, how to use alarm systems and lifting cushions.
- The ability to work effectively as part of a team, to work without direct supervision, and be self-reliant.
- A valid driving license and your own car.
- Able to work shifts including evenings and weekends.

**What we will offer you in return**

We provide:

- A regular working pattern to include evenings and weekends.
- Great rates of pay with shift pay and standby allowances.
- A full Induction and on-going training relevant to the role.
- Benefits of being employed by Bristol City Council including a mileage allowance.
- The cost of your DBS Check.
- A uniform.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you will receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**

**Enhanced DBS Clearance**.

** Tonia Breach**:
***
***or
** Amy Bennison**:
*

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