Sheltered Housing Officer

5 months ago

Bristol, United Kingdom Curo Full time

Can you deliver exceptional face-to-face customer experiences?
- Are you compassionate and a friendly person?
- Do you have the skills to really listen to and recognise what it is that our customers want and be committed to achieving the best possible outcome?
- Do you thrive in roles where every day is different?
- Do you have an eye for detail?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Curo, a leading Housing Association based in Bath, is seeking a compassionate individual to take on the role of Sheltered Housing Officer to join the Older Persons sheltered team, which forms part of the care and support element within Curo.

The role will be predominantly based out of Stirling Way, Keynsham.

**Why join Curo?**

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future.

We’re listed as the 5th best housing association to work for in the country, (out of around 1,600) and among the top 50 best companies to work for in the South West.
We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

**What you'll be doing**

As our Sheltered Housing Officer, you’ll have your own portfolio of customers who live within Sheltered accommodation, you will build effective relationships and work with them to understand what it is they need to remain living independently in a safe environment. The types of support tasks include:

- Helping with shopping
- Assisting with medical appointments or social activities,
- Reviewing financial accounts,
- arranging aids and adaptations for their property
- preventing loneliness.

You will also complete several essential housing management tasks to ensure properties and the surrounding environment are safe, this includes:

- fire alarm and panel testing,
- telecare alarm testing,
- health and Safety checks and water flushing.

**More about you**

Our Sheltered Housing Officer will ideally have most of the skills and background listed below:

- We are looking for people who can demonstrate great communication skills and a passion to support people - full training will be supplied on all technical aspects of the role.
- Resilience is a key skill and the desire to work in an interesting environment where no day is ever the same
- Although you will be focused on the Keynsham area you may need to occasionally travel throughout BANES to cover holidays and absences, so a **driving license with business insurance, and access to transport is essential**.
- We will need to take up an enhanced Disclosure and Barring Check for this role which we will do for you when you start.
- You will be able to work flexibly, based on our customers’ needs.

**What will you get in return?**

This is a fantastic role working in a friendly team, you’ll have a job that makes you feel good about what you’re doing - you will make a difference to our customers’ lives every day.

Our Sheltered Housing Officers receive:

- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual ‘Homes for Good’ Reward (Bonus)
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- ‘Perks at Work’ - access to 1000’s of discounts online and in-store.
- Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices

We're proud to be ranked among the UK’s 100 best companies to work for in the latest Best Companies listings. We're also listed as the 5th best housing association to work for in the country, and among the top 50 best companies to work for in the South West.

For an informal discussion about the role please call Andy Russell on 07891 400 723.

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colle

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