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Business Support Admin Apprentice

3 months ago

Gateshead, United Kingdom Springboard Full time

**What will the apprentice be doing?**

Successful applicants will work towards the following:

- Log calls/ jobs on the helpdesk ERP system
- Allocating work orders to the reactive engineering team
- Lacing product orders with the approved supply chain
- Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
- Taking ownership for the PPM schedule & Reactive maintenance jobs
- To ensure all tasks are completed in line with the associate KPI’s / SLA’s
- To ensure 100% Portal compliance in line with individual client’s requirements
- To ensure engineer / service reports are completed
- Tracking jobs progress against pre-determined KPI’s including response times
- Updating assets history from external work record sheets
- Regularly cleanse and refresh the electronic asset register to reflect the following
- Asset/plant replacement & equipment
- Disposal details of assets/plant & equipment
- Warranty details
- Location of plant & equipment
- Suppliers & installers details
- To initially deal with front-line complaints and service-related issues arising from reactive and planned works - reports to line manager - log complaints, monitor and process toward remedial and resolved outcomes.
- To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

As a business administration apprentice you will work towards the following standard:

- Level 3 Business Administration Standard qualification
- End Point Assessment with an independent EPAOrganisation following completion of your portfolio

You will attend face to face teaching sessions within Springboard Sunderland at our Pallion site once a week.

**What is the expected career progression after this apprenticeship?**
- Full time employment within CMS is possible.
- Once successfully completed the Level 3 Business Admin Standard, learners may want to progress into HE or look at developing HR skills.

**Job Types**: Full-time, Apprenticeship

**Salary**: Up to £10,296.00 per year

**Benefits**:

- Employee mentoring programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 08/04/2024
Reference ID: CMS ADMIN
Expected start date: 15/04/2024