Medical Administrator
4 weeks ago
**Job Title**: Medical Administrator Responsible to: Administrative Manager Accountable to: Practice Manager Job Summary: To provide general administrative support to the doctors and health professionals, involving word processing and audio typing skills with general clerical work. Key Responsibilities: Duties may be varied from time to time under the direction of the Practice Manager and other senior members of staff, dependent on current and evolving practice workload and staffing levels: To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
Use of the Choose and Book system where appropriate to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patients. Resolving problems relating to Choose and Book, including changes to place of referral and dealing with rejected referrals. Updating clinicians to changes in Choose and Book. Scan, file and workflow documents via Docman Respond to tasks and requests sent via Docman and AccuRx.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. Scanning correspondence and allocating to patient records or onward electronic workflow according to practice policies and procedures. To access medical records and process requests for targeted and full insurance reports using iGPR portal when required. To file patient records and correspondence in patient medical records.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the administrative team during periods of sickness and annual leave.
Covering Reception if required Any other duties as reasonably required by the Admin Manager Other requirements of the post-holder: Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation
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