![Clue Software](https://media.trabajo.org/img/noimg.jpg)
Operations Support Co-ordinator
3 months ago
**Role specifics**
- Salary range: £45,000
- Reporting to: Head of Operations
- Level 2
**About you**
At Clue we use Salesforce CRM, with the support of our Salesforce team, you will create Reports and Dashboards to drive a dynamic, solutions first approach to addressing data requirements.
**Key Responsibilities**
- Work with the Head of Operations to drive activity in the creation of internal processes and best practice.
- Establish best practice and maintain the weekly Clue Scorecard, through the extraction of Salesforce data.
- Collaborate with other Clue business functions in project teams, to enable seamless transition of activity within the customer journey.
- Foster a positive and flexible working environment to support continuous improvement and efficiencies.
- Identify, report and, with the support of the Salesforce team, resolve opportunities to enhance data quality.
- As part of a project team tasked to create a ‘Clue Centre of Excellence’, support the Head of Operations in executing pre-agreed structure and content and sharing best practice.
**Job purpose**
- Support the Head of Operations in the execution of internal process creation.
- Supply accurate reporting data from Salesforce/Excel and inspire understanding through Data Visualisation.
- Share and train best practice use of newly developed processes, monitoring uptake and re-assessing if needed.
- Support the creation and ongoing development of Clue’s Centre of Excellence.
**Key role measures**
- Ensure that repeating data requirements are backed up by best practice to build trusted and reliable metrics for key stakeholders.
- Become known as the go-to person in terms of process change and development, enabling an open culture of sharing best practice.
- Create a process to record, maintain and reference Centre of Excellence documents to deliver clarity and continuity for users.
**Experience and skills**
- Highly organised and driven.
- Experienced in process-based Project co-ordination and supporting the management of change.
- Confident communicator, able to deliver training remotely and in person, and provide high-quality supporting documentation.
- Collaborative and flexible working practices to ensure that teams can contribute to process decisions while maintaining high output in their day-to-day roles.
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