People Administrator

2 weeks ago


Northallerton, United Kingdom Spinwell Full time

Role: People Administrator REF 360453
Contract Length: Until 30/06/24
Location: Northallerton
IR35: Inside
Pay Rate to Intermediary: £15.66 per hour

Spinwell is recruiting for a People Administrator for an excellent opportunity within the public sector.

**RESPONSIBILITIES OF THE PEOPLE ADMINISTRATOR**
- Responsible for providing high quality, credible and timely transactional support services covering but not limited to people life cycle, pay, pensions, policy & procedure and health & safety, delivering excellent customer service.
- You will deliver service in accordance with agreed standards including KPIs and SLAs as well as identifying and developing ongoing process and service improvements.
- Effective maintenance and management of employee records, in accordance with relevant legislation, regulations or procedures as applicable.
- Develop and maintain good knowledge of key procedures and processes, identifying, resolving and escalating issues as appropriate.
- Respond to queries and provide advice, guidance or signposting to internal and external customers on transactional support services, key procedures and processes as appropriate.
- Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are clearly understood by service users and colleagues.
- Ensure the provision of relevant and timely people data in partnership with colleagues as appropriate.
- Contribute to or participate in research or project work on key issues or specific initiatives as required.
- Develop and maintain effective working relationships with colleagues, key stakeholders, unions and staff associations.

**SKILLS/EXPERIENCE OF THE PEOPLE ADMINISTRATOR**
- To succeed in this role you will have demonstrable experience of delivering high quality, customer orientated administrative services to meet required SLAs and KPIs, ideally in a high volume environment.
- You’ll have excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of diverse and demanding customers across a variety of platforms.
- You’ll be proficient in the use of Microsoft Office and IT systems, have a high level of attention to detail and be comfortable with producing and presenting accurate data and information.
- Knowledge and understanding of statutory legislation relating to people transactions including pensions and payroll would be desirable but not essential, as is experience of financial systems and an understanding of equality legislation.

**Job Types**: Full-time, Temporary contract

Work Location: In person


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