International Account Coordinator

3 weeks ago


Royal Tunbridge Wells, United Kingdom AXA Full time

**Description**:
AXA Global Healthcare are recruiting an International Account Coordinator in Sales & Distribution to assist the Account Managers in the smooth running of all aspects of the Large Corporate from business prospecting to renewal of existing accounts. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Tunbridge Wells office in a way that works best for them, their team and our customers.

What you’ll be doing:

- Support the Client Directors with the day-to-day running of the Large Corporate & Mid Corporate portfolio of around 25+ schemes and by being the main contact for the broker/client.
- Co-ordinate and collaborate with intermediaries, clients and internal colleagues (Admin, Customer Service and SRMT) in order to help resolve claims disputes, deal with possible fraudulent claims and process admin efficiently, ensuring an appropriate consensus on outcome.
- Deliver the retention target.
- Servicing the renewals: support the large/mid corporate renewal process by liaising with marketing, contracts team, commercial and customer service to ensure an efficient renewal that adheres to time-specific standards. Create bespoke literature and arrange for its despatch; produce contracts (arranging contract variations as necessary); update agreed population figures within salesforce and keep in touch with finance regarding the invoicing; chase for the opening population for a renewal, ensuring any changes are fulfilled.
- Produce claim and membership reports as required. Ensure these are prepared for client meetings and client director when required.
- Work with the onboarding team on new win LC/MC schemes. Liaise with the onboarding team/Client Director to complete the required onboaridng tasks before it is fully handed over.
- Accurately record all renewal tasks using the key CRM platform (Salesforce) and navigate the platform correctly.

**Qualifications**:

- Ability to work with mínimal guidance from Account Strong knowledge of products.
- Client management
- Customer Focus
- Team working
- Strategic and commercial awareness
- Communication and Negotiation skills
- Attention to detail
- LC business protocols (eligibility, underwriting factors, country issues)
- Excellent organisational skills to prioritise work.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.



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