Reservations Agent

5 months ago

Manchester, United Kingdom Residence Inn Manchester Piccadilly Full time

At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing individual to join the team at our fabulous new Residence Inn Manchester Piccadilly

Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates Most rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Manchester and surrounding areas

**What will I be doing?**
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Manage the use of revenue systems on a daily basis. This includes having an understanding and knowledge of the yield hurdle points and daily inventory balancing where appropriate.
- Communicate information regarding designated VIP reservations.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
- Oversee accuracy of room blocks and reservations.
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
- Set-up proper billing accounts according to accounting policies.
- Using the tools provided and in compliance with the Marriott international standards, Marsha reservation system, updates, and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetrations (RGI),

**What we are looking for**:

- A good working knowledge of Opera PMS, and MARSHA is desired.
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Be familiar with Marriott Bonvoy

**What do we offer in return?**

A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self

A workplace with over 220.000 colleagues worldwide

A family of associates with a work hard, play hard mentality.

The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.

Feed your wanderlust with discounts in over 7000 hotels

HSF Health & Perkbox membership.

Cycas Hospitality is a gift for any hospitality professional. Over the past 12 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

We are waiting to hear from you.

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