Technical Customer Success

3 months ago

West Kensington, United Kingdom The Workplace Consultancy Ltd. Full time

My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands.

What you’ll be doing

The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimize territories for their field sales teams as well as ensure their routes and visit schedules are as efficient as possible to reduce costs and mitigate the impact on the environment.

You will be trained on my client's GIS tool, optimization algorithms, and spatial databases to deliver field sales team headcount analysis, territory, and route optimization solutions. The role will be challenging while, importantly, working in a supportive environment.

Some of the specific responsibilities of the role include:
Undertaking an analytical role delivering territory and route optimization projects to meet client needs using GIS software

Addressing clients’ software and consultative support issues

Creating support/training materials including presentations, videos, and guides

Working closely with the Account Manager to manage client relationships

Helping with the design and delivery of bespoke client software training

Writing software development tickets based on own use or client feedback and testing functionality

Contributing to innovation through team and company-wide ‘labs’ and regular team creative thinking sessions

Who you are (ideally):
Educated to at leas a degree level.

The ability to confidently communicate technical information to non-technical people

2 - 5 years of experience managing clients and working with software

Client-oriented mindset

Pay: £35,000.00-£42,000.00 per year

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in West Kensington

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