Balance Collection Agent

2 weeks ago

London, United Kingdom loveholidays Full time

**Why work for us?**
As the fastest growing online travel agent, our mission is to open the world to everyone. We are taking loveholidays to the next phase of successful growth by harnessing our strength in short haul beach holidays.
It is an exciting time to join loveholidays as we celebrate our 10th anniversary and continue to grow.

**About the Role**
We are seeking a highly organised and motivated individual to join our finance team as a Balance Collection Agent. Reporting into the Credit Control manager, the Balance Collection Agent will be responsible for managing and collecting debts owed to the company, ensuring timely payments and maintaining accurate financial records.

**Responsibilities**:

- Contacting clients to follow up on overdue accounts and negotiate payment plans
- Monitoring accounts to ensure payments are up to date
- Issuing reminders and collecting debts in a professional manner
- Resolving any disputes or queries related to outstanding payments
- Regularly reporting on the status of debt collections

**About You**
- Proven experience of handling high volume inbound and outbound customer communications
- Strong communication and negotiation skills
- Excellent attention to detail and accuracy in record keeping
- Ability to work independently and manage time effectively
- Strong organisational and problem-solving skills
- Ability to work in a fast-paced and dynamic environment

Not necessary but would be desirable to have:

- Experience as a Credit Controller/ collecting debts
- Native/fluent German language skills

**Benefits**
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:

- Company pension contributions at 5%
- Training budget for you to learn on the job
- High degree of autonomy in a strong collaborative environment
- Discounted holidays for you, your family and friends
- 25 days of holiday (plus 8 public holidays)
- Enhanced maternity/paternity leave
- Subsidised gym memberships
- Hybrid working with 2 days working in our office and 3 days WFH per week
- Cycle to work scheme, season ticket loan and eye care vouchers
- Sustainably sourced fruit baskets in the office kitchen

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