Customer Service

3 weeks ago


Middleton, United Kingdom Irlam Associates Full time

Explaining service and pricing
Customer Service & Admin Executive
Middleton
£20k - 23k
Irlam Associates are proud to be representing the UK's distributers to support in their search for two fantastic Sales & Customer Service Representatives to join their highly successful team at their Manchester site close to Middleton. This is a role whereyou will be responsible for processing customers orders for next day, or day 2 for day 3 delivery and to retain existing customers though delivering a 1st in class service to all.
**NO COLD CALLING**
5 days in 7 - so flexibility is required to work some weekends.
Key Responsibilities:

- To keep track of run sheets and to collect and record delivery notes from the drivers
- Upselling to customers across different and new product ranges
- Handling customer enquiries around availability of products, services and pricing.
- Explaining service and pricing.
- Accurately and efficiently entering all customer information and order details into the system.
- Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
- Resolving customer issues and queries as necessary.
Key Skills:

- Experience working in a customer service led & administrative role.
- Knowledge of sales processes and customer service skills.
- Excellent communication with a strong focus on excellent customer service and relationship building skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.



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