Inbound Customer Service Advisor
3 days ago
Juice is absolutely delighted to be supporting a reputable and high-end Bath-based organisation, with the search for an Inbound Customer Service Advisor.
We are looking for a professional individual, who takes pride in giving excellent customer service, someone who brings energy and enthusiasm to their role and is eager to make a difference within an organisation.
This is an exciting time to join an established brand and provide crucial support to the running of the business.
Key responsibilities:
- Be responsible for understanding customer needs, taking orders from customers, and providing technical support.
- Organise and process returns.
- Maintain internal records, and account administration, update the system, and record any written or verbal correspondence efficiently.
- Process calls timely in order to meet achievable team targets.
About you:
- Be a customer service professional, with excellent communication skills and a strong telephone manner.
- Be energetic and positive with your approach, and always possess a can-do attitude.
- Confident in working towards goals and deadlines.
- Prioritise workload appropriately.
- Demonstrate consistently a desire to learn and achieve.
Hours per week: 39
Fantastic bonus to all members of staff - bonus up to £3,500 per annum depending on company performance.
Benefits: Pension, life assurance, free parking, cycle and tech schemes, staff discounts, great offices/working environment.
Monday to Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm (plus one additional day a week you will finish at 5.00pm by prior arrangement with your manager).
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