Inbound Customer Service Advisor

3 days ago


Bath, United Kingdom Juice Recruitment Ltd Full time

Juice is absolutely delighted to be supporting a reputable and high-end Bath-based organisation, with the search for an Inbound Customer Service Advisor.

We are looking for a professional individual, who takes pride in giving excellent customer service, someone who brings energy and enthusiasm to their role and is eager to make a difference within an organisation.

This is an exciting time to join an established brand and provide crucial support to the running of the business.

Key responsibilities:

- Be responsible for understanding customer needs, taking orders from customers, and providing technical support.
- Organise and process returns.
- Maintain internal records, and account administration, update the system, and record any written or verbal correspondence efficiently.
- Process calls timely in order to meet achievable team targets.

About you:

- Be a customer service professional, with excellent communication skills and a strong telephone manner.
- Be energetic and positive with your approach, and always possess a can-do attitude.
- Confident in working towards goals and deadlines.
- Prioritise workload appropriately.
- Demonstrate consistently a desire to learn and achieve.

Hours per week: 39

Fantastic bonus to all members of staff - bonus up to £3,500 per annum depending on company performance.

Benefits: Pension, life assurance, free parking, cycle and tech schemes, staff discounts, great offices/working environment.

Monday to Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm (plus one additional day a week you will finish at 5.00pm by prior arrangement with your manager).



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