Customer Accounts Team Administrator

3 weeks ago


Oldham, United Kingdom The Guinness Partnership Full time

**About Us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About The Team**
Our Customer Accounts Team is responsible for the money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That’s why our Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

**About the role**
We have an exciting opportunity for a Litigation Administrator to join our team in our Oldham office on a 12-month Fixed Term contract.

The successful applicant will provide a comprehensive administration and support service to the Litigation Team and Customer Accounts Team. This will include checking of court systems & diaries, and the assignment of litigation cases to relevant Customer Liaison teams. Additionally, you will support the administration of Universal Credit & Direct Debit actions.

Please review the attached role profile for the full list of responsibilities.

**What we’re looking for**
We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be a highly organised Administrator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:

- Experience of working to deadline and targets
- Customer service experience.
- Good attention to detail.
- Ability to organise workload effectively and work methodically.
- Good oral and written communication skills.
- Good knowledge of Microsoft Office, Excel and Word.
- Demonstrates the Guinness Behaviours.
- Good knowledge of legal paperwork.

**Essential Qualifications**:
**Interview Date: 7**th** & 8**th** June 2023.**
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._

INDTGP


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