Groups and Access Ticketing Coordinator
2 weeks ago
Location : Office
Develop & deliver our clients Access ticketing strategy, provide great customer service to access & group bookers and work cross departments to build excellent customer experience for all
Closing date - 03 January 2023
Department: Ticketing
Yearly salary: £25,000 - £28,000
Employment type: Full-time
This job role is to develop and deliver their Access ticketing strategy, provide great customer service to access and group bookers and to work cross departments to build the greatest access customer experience. In this role you will be booking in Accesscustomers. You will also provide a professional service, booking, liaising, and building relationships with groups, including individual group organisers, educational establishments and tour operators and expand group bookings for them.
Responsibilities for Groups and Access Ticketing Coordinator include;
Access
- Expand promotions of accessible performances to the relevant audiences with the support of the Marketing team
- To lead the continuous development of the accessibility ticketing policies and procedures for the festival and them.
- Ensure any audience members with access needs are able to book smoothly and develop the overall access customer experience.
- Engage with Access regional meetings to develop and share Ideas
Groups
- Maximizing group sales revenues through developing group bookings policies and procedures
- Expand promotions to educational bookers, group bookers and any relevant audiences with the support of the Marketing team
- To lead the continuous development of the group ticketing policies and procedures for the festival and them
They're looking for;
ESSENTIAL
- Demonstrable understanding of accessible events in a venue context.
- Excellent organisational skills
- Ability to multitask
- Great verbal and written communication
- Customer service experience
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Positive and enthusiastic attitude, including a flexible approach to developing and delivering the job
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
DESIRABLE
- Previous experience of the Spektrix ticketing system (or similar)
- Experience booking groups and Accessibility in an event setting
- Welcoming and friendly manner for public facing duties
- Effective handling of complaints
- Experience of planning and delivering exceptional customer experience
- Enthusiasm for training, mentoring and support of emerging talent
Other organisations may call this role: Access Coordinator, Group Sales Assistant, Groups Bookings Coordinator
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