Ticketing Setups Manager

2 weeks ago

Manchester, United Kingdom Information Facilities Management Ltd. Full time

Manage & develop the Ticketing set up function at Factory International Help drive a can-do culture, ensuring that our staff & systems are equipped to deliver the best quality work.

Closing date: 13 May 2024

Interviews: 17 or 20 May 2024

Salary: £28-30,000 per annum (dependent on experience)

Department: Ticketing

Locations: Aviva Studios

Employment & Contract Type: Permanent, full-time - working 40 hours per week.


This post is integral to the success of Factory International, and the successful candidate will be responsible for managing the workload within the Ticketing Setups function and team. You will drive a can-do culture within the team, ensuring that ticketing staff and systems are equipped to deliver the best quality work whilst delivering key objectives.

Your role will be a mix of hands-on setups and service management and working on longer term initiatives with the Head of Ticketing. You will task manage a team of staff including workload management, streamlining, and training responsibilities.

You will manage and develop the Ticketing set up function for Factory International. Ensure that tickets for all shows and events are placed on sale in a timely manner and to the highest level of accuracy, within guidelines set by the Producer, Promoter or Client.

The key responsibilities for the Ticketing Setups Manager role include;
  • Manage Event setup for all FI events, includes collating relevant information from teams, building events and performances in Ticketing/CRM systems, acting as first point of contact for amends and troubleshooting
  • Responsible for the setting up of new events and special offers to be sold across all FI sales channels
  • Manage and develop robust checking processes and procedures
  • Liaise with external providers to arrange setup for FI digital events, ensuring integration of any external systems with Spektrix takes place as required
  • Maintain event listings on the Ticketing/CRM System to optimise customer experience and maximise sales for Factory International
  • Work with the relevant Web teams (internal and external) to develop and establish efficient processes for listing events online and optimising the online purchase pathways
  • Maintain the ticketing relationship with our system providers, acting as first point of contact for troubleshooting and training requirements, resolving ticketing system issues as needed
  • Provide training for Spektrix use across the organisation, eg reporting, sales, setups and any other relevant modules
  • Build ancillary products using the ticketing/CRM system such as memberships, merchandise, donations and link in upselling and cross-selling as appropriate
  • Process ticket bookings using ticketing/CRM system and follow approved FI ticketing procedures
  • Set up and compile sales reports for internal stakeholders, promoters, venues and authorised parties
  • Support the Ticketing function with administrative tasks such as detailed financial reconciliation, system maintenance and data management and administration of ancillary software including but not limited to crowdEngage and Activity Stream
  • Recruitment for and line management of Ticketing Set Up Coordinator, Administrator and Assistants as required.

The person specification for the Ticketing Setups Manager role are;

ESSENTIAL
  • Working within a team using CRM (or similar) systems to setup events to go on sale
  • Problem solving especially with ticketing and CRM systems
  • Ability to communicate and work effectively across teams and with a variety of people internally and externally
  • Proven experience of running a complex fast paced event ticketing operation
  • Advanced knowledge of computerised box office systems and reporting functions
  • Proven experience of working with Agency allocations and 3rd party ticketing providers
  • Extensive knowledge of the UK Ticketing landscape, leading ticking providers and systems
  • Ability to compile accurate reports and present data clearly in order to drive decision making, interpreting sales data and making recommendations to Head of Ticketing on shifts in pricing, discounting and offers
  • Demonstrable experience of data management and GDPR
  • Ability to work flexibly, including evenings and weekends
  • Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds.

DESIRABLE

  • Ability to become quickly adept with new technologies and functionality
  • Excellent organisational skills and ability to manage multiple priorities effectively
  • Experience of working with Artifax scheduling system
  • Experience of working with Spektrix, ActivityStream, Crowdengage and scanning software
  • Experience of working with ticketing systems within music, plus non-traditional event/art spaces
  • Using Website Development systems (TNEW/Wordpress) and Custom Websites or equivalent
  • Enthusiasm for training, mentoring and support of emerging talent.

#J-18808-Ljbffr

  • Factory International seeks a Ticketing Setups Manager, Manchester

    2 weeks ago

    Manchester, United Kingdom Disability Arts Full time

    Remuneration: £28-30,000 per annum (dependent on experience) Description Closing date: 13 May 2024 Interviews: 17 or 20 May 2024 Salary: £28-30,000 per annum (dependent on experience) Department: Ticketing Locations: Aviva Studios Employment & Contract Type: Permanent, full-time – working 40 hours per week. This post is integral to the success of...

  • Ticketing Operations Supervisor(S)

    4 weeks ago

    Manchester, United Kingdom Factory International Full time

    Closing date - 13 February 2023 Interview date - 16/17 February 2023 **Salary**: £25,000 - £28,000 Department: Ticketing Locations: Office / Factory International Please note there are multiple roles available with some permanent contracts: some fixed-term contracts and both full-time and part-time working hour options. As one of a team of Ticketing...

  • Manager, Digital Performance

    2 weeks ago

    Manchester, United Kingdom Factory International Full time

    You will drive a can-do culture within the team, ensuring that ticketing staff and systems are equipped to deliver the best quality work whilst delivering key objectives. Your role will be a mix of hands-on setups and service management and working on longer term initiatives with the Head of Ticketing. You will task manage a team of staff including...

  • Ticketing Administrator

    5 days ago

    Manchester, United Kingdom Manchester United Full time

    **Purpose**: To provide all-round administration/customer service that assists with the smooth running of the department. **The Role**: - Be the point of contact for all visitors to Ticketing & Membership Services; serve supporters on the T&MS counter, increasing sales by cross selling other products and services, demonstrating professionalism and...

  • Uk Partnership

    4 weeks ago

    Manchester, United Kingdom ASM Global Full time

    **UK Partnership & Ticketing Coordinator - Manchester/London/Flexible** ASM Global is the world’s leading producer of entertainment experiences. It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venues. The company’s elite venue network...

  • Ticketing Operations Assistant

    1 month ago

    Manchester, United Kingdom Live Nation Full time

    Job Summary: **Location**: Manchester, UK **Division**: Ticketmaster Sport **Line Manager**:Ticketing Operations Lead **Contract Terms**: Fixed Term Contract until December 2023. 35 Hours per week (to business requirements), Monday to Sunday _(5 of 7 days) _ **THE TEAM** Ticketing Operations provide a range of membership and ticketing support for Major...

  • Information Technology Support Technician

    22 hours ago

    Manchester, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Information Technology Support Technician

    4 days ago

    Manchester, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Information Technology Support Technician

    5 days ago

    Manchester, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Information Technology Support Technician

    1 day ago

    Manchester, United Kingdom Search Talent Full time

    Job Description A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for...

  • Information Technology Support Technician

    5 days ago

    Manchester, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Information Technology Support Technician

    4 days ago

    Manchester, United Kingdom Search Talent Full time

    Job DescriptionA Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial...

  • Technician Service Desk Administrator

    5 days ago

    Manchester, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Technician Service Desk Administrator

    1 day ago

    Manchester, United Kingdom Search Talent Full time

    Job Description A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for...

  • Information Technology Support Technician

    5 days ago

    Manchester Area, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Information Technology Support Technician

    5 days ago

    Manchester Area, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Information Technology Support Technician

    5 days ago

    Manchester Area, United Kingdom Search Talent Full time

    A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Datacentre based in Manchester which would require occasional visits for remedial work so any...

  • Senior Technical Engineer

    2 weeks ago

    Manchester, United Kingdom Sumo Logic Full time

    At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers...

  • Site Manager

    5 days ago

    Manchester, United Kingdom IONIC Recruitment Full time

    A business that concentrates on and delivers construction refurbishments are looking for a Site Manager to join a growing team in Manchester. They are looking for someone who has previous experience as a Site Manager and are able to demonstrate experience coordinating small suite refurbishments. This role will be in the Site Operations team and support the...

  • Site Manager

    2 weeks ago

    Manchester, United Kingdom IONIC Recruitment Full time

    A business that concentrates on and delivers construction refurbishments are looking for a Site Manager to join a growing team in Manchester.They are looking for someone who has previous experience as a Site Manager and are able to demonstrate experience coordinating small suite refurbishments. This role will be in the Site Operations team and support the...