Information Access Officer

2 weeks ago

Manchester, United Kingdom Parliamentary and Health Service Ombudsman Full time

**Details**:
**Reference number**:

- 261984**Salary**:

- £25,437**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Manchester, North West England, M2 3HQAbout the job

**Job summary**:
The Parliamentary and Health Service Ombudsman (PHSO) is an independent national service. They make fair and final decisions on complaints about the NHS in England, UK Government departments and some other public organisations.

PHSO are at the forefront of stamping out social injustice and changing lives for the better. Their investigations lead to widespread improvements in public services and give people a voice when they feel they have not been treated fairly. PHSO's work is driven by its values of independence, fairness, excellence and transparency.

**Job description**:
Working within our growing Information Rights Team, the Information Access Officer is principally responsible for providing support to information rights and the wider PHSO team to ensure compliance with data protection laws.

The Information Access Officer will be responsible for:

- Providing administrative support for the core functions of the information rights team.
- Recording new requests made under Freedom of Information and Data Protection legislation.
- Monitor incoming requests and reports made to information assurance regarding security incidents and information breaches, record on internal management systems.
- Dealing with and responding to requests made under The Freedom of Information Act plus less complex Subject Access and rights requests under GDPR such as Objections to publication.
- Maintaining the Freedom of Information disclosure log.
- Offer advice regarding security incidents and data breaches
- Championing transparency and information rights.
- Being proactive and look for new ways of working to ensure that PHSO keeps pace with new legislative and technological development.

**Person specification**:

- Previous experience of working in a customer focused environment demonstrating empathy.
- Ability to work under pressure, prioritise and meet statutory deadlines when handling information requests.
- Excellent written and verbal communications skills to ensure information is obtained from internal partners to satisfy Freedom of Information requests and formulate responses to those requests.

This is a great opportunity for someone who is looking to develop their career within this field and has a keen interest in information security, data protection and/or privacy. If you have good attention to detail and excellent communication skills to work with a range of stakeholders both internally and externally this is an ideal role for you.

Closing Date - midnight on 25 January 2023

Interview Date - Week commencing 6 February 2023

**Benefits**:
At PHSO our motto is 'live well, work well' and to support this we offer a generous range of benefits. This includes:
We offer an extremely generous benefits package, which includes:

- Civil Service Pension scheme (minimum 26.6% employer contribution)
- Generous basic holiday entitlement of 30 days plus 2.5 extra-statutory holidays on top
- Hybrid working with a minimum requirement to work from the office for 40% and the rest of your time at home. Our offices are based in Manchester city centre or London in Westminster.
- Access to a wide variety of internal and external wellbeing support & programmes

**Equality, Diversion, and Inclusion**

We understand the importance of a workplace culture that values difference, where people feel they belong and have the tools to support them and their career development. We also recognize that a diverse workforce allows us to better reflect the communities we serve and understand their experiences so we can provide a service that meets their requirements.

Further information on our EDI Strategy, Employee Networks, and participation in the Disability Confident Scheme can be found in our job pack.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then this might be the opportunity for you.

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on natio

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