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Certificated Enforcement Agent
3 months ago
Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Head of Enforcement and is based in the field.
If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career.
**Responsibilities**
- Attend addresses as indicated on the liability order/warrant of control and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
- Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement
- Complete case reports upon request, using company standard report
- Add notes, photos and fees from each visit to the case management system correctly
- Be at the first address at the ‘prime collection time’ of 6am each day
- Comply with company and client policies and procedures
- Adhere to National Standards
- Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
- Use Body Worn Video (BWV) and download footage daily via WIFI
- Participate in training and development as and when required
- Complete all Enforcement types at company request
**Personal qualities, experience and skills**
- Certificated Enforcement Agent by a county court
- Confident, self-motivated, trustworthy and organised
- Competent computer skills
- Good judge of character
- Being physically able to lift and remove goods
- Have an excellent knowledge of Enforcement Agent Laws
- Be able to work under pressure
- Excellent communication and negotiation skills
- Excellent people skills
- Excellent conflict management and conflict resolution skills
- Be able to work alone or as part of a small team
**Salary**: £40,000.00-£60,000.00 per year
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
