Field Service Agent

7 months ago

York, United Kingdom Eurofins UK Product Testing Services Full time

Company Description
**Field Service Agent (IT)**
We are looking to appoint a Field Service Agent (IT) to join our team and manage and support the local IT infrastructure within Eurofins’ Consumer Products Testing Business Line in the UK.

**Company Description**
Eurofins Consumer Products Testing is a division within the Eurofins Scientific network of companies. It provides world-class testing, inspection and certification for local, regional and global manufacturers, retailers and importers.

The CPT (Consumer Products Testing) division in the UK covers 12 locations and includes the Electrical & Electronics, Softlines & Leather and Toys and Hardlines business units.

**What you will be doing**
Reporting to the CEO within Eurofins E&E UK Ltd with a reporting line to the Regional IT Infrastructure Manager for Consumer Product Testing Europe, you will provide first-level maintenance of laptop, desktop, network and server equipment in collaboration with the Eurofins Regional IT teams, ensuring the smooth operation, maintenance, and troubleshooting across the various UK locations within the Consumer Product Testing division.

**Main duties**:
**IT Management**
To ensure optimal performance, reliability, and security, oversee the management of our company's IT laptops, desktops, networks and servers.

**IT Troubleshooting**
Diagnose and resolve local IT issues raised by level 1 and level 2 service tickets, including hardware, software, and connectivity problems, promptly to minimise downtime and disruption to business operations.

**IT Security**
Implement and enforce security protocols and manage account access, to safeguard against unauthorised access, data breaches, and other security threats.

**IT Upgrades and Migrations**
Collaborate with IT teams to plan, coordinate, and execute upgrades, expansions, and migrations, ensuring mínimal disruption to operations and adherence to project timelines.

**Documentation and Reporting**
Maintain accurate documentation of IT configurations, diagrams, procedures, and troubleshooting steps. Generate reports on incidents, and resolutions to provide insights and support decision-making processes.

**Team Leadership and Support**
Provide technical guidance and mentorship to junior field service agents where appropriate. Collaborate with cross-functional teams, including IT support, engineering, and project management, to ensure effective coordination and resolution of IT-related issues.

**Vendor Management**
Manage vendor relationships, contracts, and service-level agreements to ensure timely and quality service delivery.

**Continuous Improvement**:
1. Stay updated with emerging technologies, industry best practices, and trends.
2. Propose and implement innovative solutions to optimise our IT infrastructure.

**What you'll need to succeed**
- A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience (5+ years) as a Field Service Agent or similar role, focusing on managing and supporting IT hardware (laptops/desktop/servers) and internal and external IT networks.
- Proficiency in configuring and maintaining IT equipment, including laptops, desktops and instrument PCs. Knowledge of routers, switches, wireless access points, and firewalls would be an advantage.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Relevant certifications are highly desirable.

**In return**
Join our team and take on this challenging role as a Field Service Agent, where you will play a vital role in ensuring the reliability, security, and performance of our company's next generation of IT networks.

We offer a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37.5 hpw), and we offer five weeks' annual leave plus bank holidays.

  • Field Agent

    8 months ago

    York, United Kingdom Ascent Performance Group Ltd Full time

    We are looking for self-employed field agents on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent. At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will visit customers at property addresses in...

  • Field Agent

    7 months ago

    York, United Kingdom Ascent Performance Group Ltd Full time

    **We are looking for self-employed field agents who will be based around York Ideally within the YO11/12/13/14/15/16 area on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.** **A bit about Ascent** At Ascent we place the customer at the heart of our operations, ensuring that within our customers most...

  • Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Estate Agent** who will train to become a **Lister / Valuer **complementing our fantastic residential sales team in branch in **York **. The **Estate Agent / Trainee Lister Valuer **is an entry level role where you will learn all aspects of Estate Agency model and be...

  • Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    OTE - £24,000 - £30,000 - Uncapped Commission - Career Progression At **William H Brown,** part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **York**. **A quick look at the role** In this role you will be helping people find...

  • Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **York **working in our well known **Bridgfords **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: - **Support...

  • Trainee Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **York**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry...

  • Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    At **William H Brown,** part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **York**. OTE - £24,000 - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find...

  • Trainee Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    OTE- £24,000 - £30,000 - Uncapped Commission - Career Progression At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **York**. The **Trainee Estate Agent **is an entry level role where you will learn...

  • Sub Agent

    3 weeks ago

    York, United Kingdom Kenton Black Full time

    Sub Agent - Civils North Yorkshire Up to £57k + Car/Allowance + Benefits Tier 1 Contractor - Permanent Role Our client is currently recruiting for a Sub Agent with a focus on utilities, drainage and temporary car parks, joining their busy site team on a high profile Civils/Highways Project in North Yorkshire. They are well established in the region with...

  • Sub Agent

    2 months ago

    York, United Kingdom CV-Library Full time

    Sub Agent - Civils North Yorkshire Up to £57k + Car/Allowance + Benefits Tier 1 Contractor - Permanent Role Our client is currently recruiting for a Sub Agent with a focus on utilities, drainage and temporary car parks, joining their busy site team on a high profile Civils/Highways Project in North Yorkshire. They are well established in the region...

  • Enforcement Agent

    7 months ago

    York, United Kingdom Novax Recruitment Ltd Full time

    **Job Title: Enforcement Agent** **Location: York** **Salary: (OTE £50,000 - £75,000)** A job with the perfect work-life / home-life balance! **The Company** They are an industry leading UK Debt Recovery Enforcement Group. **The Role** - Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment...

  • Trainee Estate Agent

    6 months ago

    York, United Kingdom Connells Group Full time

    At **Bridgfords**, we're looking for a highly motivated **Estate Agent** who will train to become a **Lister / Valuer **complementing our fantastic residential sales team in branch in **York**. The **Estate Agent / Trainee Lister Valuer **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading...

  • Travel Agent Sales Executive

    2 months ago

    York Place, United Kingdom CV-Library Full time

    Travel Agent Sales Executive Location: Edinburgh Hours: Full Time Salary: £25,000 + (Depending on skills and experience) Do you have any travel agency experience? We are seeking a dynamic Travel Agent Sales Executive to join our team. The ideal candidate will be responsible for driving sales and revenue growth through effective communication and...

  • Enforcement Agent

    6 months ago

    York, United Kingdom Novax Recruitment Ltd Full time

    **Job Title: Enforcement Agent** **Location: York** **Salary: £23,800 - £26,000 (OTE £50,000 - £75,000)** **The Role** - Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements. Customer service and empathy is key to the success of this role. - Where a solution cannot be find you will be...

  • Trainee Estate Agent

    6 months ago

    York, United Kingdom Bridgfords Full time

    Trainee Estate Agent At Bridgfords , we're looking for a highly motivated Estate Agent who will train to become a Lister / Valuer complementing our fantastic residential sales team in branch in York . The Estate Agent / Trainee Lister Valuer is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Travel Agent Sales Executive

    4 weeks ago

    York Place, United Kingdom iTravel4u Full time

    Travel Agent Sales ExecutiveLocation: EdinburghHours: Full TimeSalary: £25,000 + (Depending on skills and experience)Do you have any travel agency experience?We are seeking a dynamic Travel Agent Sales Executive to join our team. The ideal candidate will be responsible for driving sales and revenue growth through effective communication and relationship...

  • Customer Service Agent

    1 month ago

    York, United Kingdom Brook Street UK Full time

    Customer Service Agent - Animal Plant Health Agency Location: York, YO1 7PR Pay: 12.33 per hour Job Type: Temporary Sector: Public Sector Hours: 37-40 hours a week, you will need be available between 06:00am - Midnight (Monday-Sunday) You will work on a shift pattern for this role A Little Bit About Us: Brook Street have grown into one of the UK's leading...

  • Customer Service Agent

    1 month ago

    York, United Kingdom Brook Street UK Full time

    Customer Service Agent - Animal Plant Health AgencyLocation: York, YO1 7PRPay: 12.33 per hourJob Type: TemporarySector: Public SectorHours: 37-40 hours a week, you will need be available between 06:00am - Midnight (Monday-Sunday) You will work on a shift pattern for this roleA Little Bit About Us: Brook Street have grown into one of the UK's leading...

  • Group Reservations Agent

    7 months ago

    York, United Kingdom Doubletree by Hilton York Full time

    **Paid overtime + additional service-related holiday + free use of the gym + hotels and food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + training & development opportunities.** We are now recruiting a **Group Reservations Agent** to join our team at **DoubleTree by Hilton...

  • Parts Plus Telesales Agent

    6 months ago

    York, United Kingdom Stoneacre Full time

    **Parts Plus Telesales Agent** **About the role** We are excited to be recruiting for a Parts Plus Telesales Agent. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. As a...