Quality Assurance Officer

7 months ago

Taunton, United Kingdom Somerset Care Community Full time

**Job Purpose**

To oversee the service alerts and actions generated via the company quality assurance systems, ensuring continual improvement of the quality and safety of care, service delivery value and compliance.

**Job Outline**

Reporting to the Senior Quality Support Manager and working collaboratively with the Team managers and quality team, the post holder will conduct audit activity and monitor the service’s quality assurance systems to ensure safe provision and legal compliance within the service.

This role actively contributes to all aspects of the company goals of Quality, Efficiency and Growth and the associated tasks and responsibilities underpin the vision of Somerset Care to be the care provider of choice

**Person Specification**
- Excellent planning, organisation and prioritisation skills with meticulous attention to detail
- Comprehensive data analysis skills and IT ability
- Pragmatic, assertive and resilient, with natural problem solving ability
- Strong communication style, excellent people skills and a customer orientated approach
- Flexible, adaptable to change, and able to work well independently
- A strong team player, committed to building and maintaining collaborative working relationships
- All colleagues are required to embrace, embody and demonstrate the core Values and Behaviours of Somerset Care Group as follows:

- Academic or vocational learning at Level 3 or above (e.g. A Levels )preferable
- IOSH certificate or equivalent health and safety qualification preferable
- Relevant experience in a care setting required
- Proven audit experience essential
- Thorough understanding of Microsoft Office packages essential
- Knowledge of Health and Social Care Act 2012 and associated regulations desirable
- Working knowledge of Health and Safety legislation and regulations desirable
- Experience of care systems desirable

**Key Responsibilities and Accountabilities**
- Effectively monitoring and conducting scheduled audit activity and supporting the service managers to implement appropriate audit actions.
- Participating in service reviews and other quality improvement initiatives designed to monitor and improve quality and safety of the service, as required.
- Maintaining and inputting data into the Company’s care planning and quality and compliance systems, ensuring all information is updated and accurate.
- Acting as the main point of contact for reviewing, processing and managing through to completion, the alerts received daily via the service’s care planning system.
- Managing each alert, ensuring the required task is either resolved by the post holder or delegated to the appropriate person, in both cases the post holder will monitor progress of the action once completed within the care system and within defined timescales
- Accurately collating, analysing and interpreting the data derived from the care systems relating to care and service delivery, to produce regular quality analytics that will improve or enhance the company’s quality standards.
- Producing high quality analytics and communications that inform, engage and contribute to the continual improvement of auditing systems and ways of working across the service
- Identifying, reporting and escalating any activities where the risk of harm or compliance failure exists that would result in a clear breach of statutory legislation.
- Building effective relationships with key stakeholders to embed change through cooperation, including service managers and the quality team; whose input is vital to compliance and development of system initiatives.
- Positively promoting, encouraging and delivering quality and compliance within the service.
- Demonstrating the core Values and Behaviours of Somerset Care.

**Job Types**: Full-time, Fixed term contract

**Salary**: £23,261.16 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Social care: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Quality Assurance Analyst

    3 weeks ago

    Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

    About UsSomerset NHS Foundation Trust is a pioneering healthcare organisation dedicated to delivering high-quality services to patients across the region. We are committed to leveraging technology to improve patient outcomes and experiences.Job OverviewWe are seeking an exceptional Quality Assurance Analyst to join our team. This role involves collaborating...

  • Quality Assurance Manager

    4 weeks ago

    Taunton, Somerset, United Kingdom CV Library Full time

    At CV Library, we're seeking an exceptional Quality Assurance Manager to join our team and drive excellence in quality culture on site. As a Quality Assurance Manager, you will work closely with the Operations Manager, technical team, Production Manager, and packing and warehouse team to develop and ensure compliance to the on-site quality management system...

  • Service Quality Assurance Lead

    4 weeks ago

    Taunton, Somerset, United Kingdom Voyage Care Full time

    Service Quality Assurance LeadVoyage Care is seeking a highly skilled and experienced professional to join our team as a Service Quality Assurance Lead in Taunton.This is a challenging yet rewarding role that involves leading the development and implementation of effective strategies for improving the quality of life for those we support.About the RoleThe...

  • Quality Assurance Professional

    4 weeks ago

    Taunton, Somerset, United Kingdom NHS Full time

    Ensuring Data Quality and ComplianceSomerset Cancer Register is seeking an experienced Quality Assurance Professional to join our team. As a Data Analyst, you will play a critical role in ensuring the quality of our cancer care software solutions. This includes interpreting national datasets and guidance, maintaining mapping documentation, and ensuring that...

  • Risk Officer

    4 days ago

    Taunton, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary Job title: Risk OfficerGrade: B2 (HEO)Organisation: Government agencyContract type: TemporaryEmployment type: Full-timeWorking hours: 37 per weekDuration: 14-month contractAnticipated start: ASAPIR35: InsideRate: £420 - 470/day Umbrella LTDWorking Environment: Hybrid, typically 3 days in per weekLocation: Taunton Overview The UK's agency for...

  • Freelance Internal Quality Assurers

    7 months ago

    Taunton, United Kingdom Somerset Skills & Learning Full time

    **Who we’re looking for**: We are looking for qualified Internal Quality Assurers (IQA) to support the delivery of qualifications in the following sector areas: - Early Years - Schools - Business - Animal Care As an IQA you will be responsible for monitoring the quality of assessment within the centre, ensuring that judgements made by Assessors are fair,...

  • Quality Assurance Analyst

    3 weeks ago

    Taunton, Somerset, United Kingdom NHS Full time

    Career Opportunity: Quality Assurance Analyst - Cancer RegisterSomerset NHS Foundation Trust is currently seeking a highly motivated Quality Assurance Analyst - Cancer Register to join their team. As a key member, you will play a pivotal role in ensuring the high-quality delivery of cancer register services.About the RoleIn this position, you will be...

  • Quality and Compliance Officer

    4 weeks ago

    Taunton, United Kingdom Fawkes & Reece South Full time

    Fawkes & Reece South is a leading utilities contractor with a strong presence in the Southwest. We are seeking an experienced Quality and Compliance Officer to join our team as a Senior SHEQ Manager. In this role, you will be responsible for the management of Safety, Health, Environment, and Quality systems, including client liaison and SHEQ guidance, bid...

  • Financial Services Assurance Expert

    4 weeks ago

    Taunton, Somerset, United Kingdom WPA Health Insurance Full time

    Assurance Expert OpportunityAre you looking for a new challenge in the field of assurance? We are seeking a talented Assurance Expert to join our growing not-for-profit organization, WPA Health Insurance.In this role, you will be responsible for developing and implementing regulatory compliance monitoring activities, as well as performing wider assurance...

  • Assurance Compliance Specialist

    1 week ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities? About WPA WPA is a not-for-profit private healthcare provider with over...

  • Quality Inspector

    7 months ago

    Taunton, United Kingdom EMS Resourcing Full time

    '''Job Summary''' We are seeking a detail-oriented and experienced Quality Assurance Inspector to join our team. As a Quality Assurance Inspector, you will be responsible for ensuring that our products meet the highest quality standards. Your keen eye for detail and strong analytical skills will play a crucial role in maintaining our reputation for...

  • Compliance Assurance Professional

    4 weeks ago

    Taunton, Somerset, United Kingdom WPA Health Insurance Full time

    About the Role:We are seeking a highly skilled assurance professional to join our growing team, supporting regulatory compliance and risk management activities for our not-for-profit insurance business.Key Responsibilities:Plan and deliver regulatory compliance monitoring within our Assurance PlanPerform wider assurance activities to support the Chief Risk...

  • Quality Controller

    3 weeks ago

    Taunton, United Kingdom Acorn Recruitment And Training Full time

    Quality Controller - Day Shift - Taunton, Somerset - Permanent - £19,641 - £20,431 per annum DOE We are recruiting for a Quality Controller to work within the quality department for a market leading manufacturing company in Taunton. Hours of work are 38 hours a week Monday to Thursday 8.00am to 5.00pm with a 12.00pm finish on a Friday. You will carry out...

  • Assurance Compliance Specialist

    2 months ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Job Description Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities? About WPA WPA is a not-for-profit private healthcare...

  • Assurance Compliance Specialist

    2 weeks ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities? About WPA WPA is a not-for-profit private healthcare provider with...

  • Assurance Compliance Specialist

    2 months ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities?About WPAWPA is a not-for-profit private healthcare provider with over...

  • Assurance Compliance Specialist

    2 months ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities?About WPAWPA is a not-for-profit private healthcare provider with over...

  • Assurance Compliance Specialist

    2 months ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities?About WPAWPA is a not-for-profit private healthcare provider with over...

  • Assurance Compliance Specialist

    2 weeks ago

    Taunton, United Kingdom WPA Health Insurance Full time

    Do you have knowledge and experience of financial services regulations and want a new challenge developing your skills in our Assurance team, supporting a growing not-for-profit insurance business to expand and enhance our regulatory compliance monitoring and risk management activities?About WPAWPA is a not-for-profit private healthcare provider with over...

  • IT Assurance and Cybersecurity Leadership Role

    3 weeks ago

    Taunton, Somerset, United Kingdom PKF Francis Clark Full time

    About the RoleWe are seeking an exceptional IT Assurance and Cybersecurity Leadership professional to join our team at PKF Francis Clark in South West England. As a key member of our Audit & Assurance practice, you will play a vital role in shaping our IT assurance services for our external financial audit clients.The ideal candidate will have extensive...