Sales Support and Customer Service Team Member

5 days ago

Newport, United Kingdom Origin Fertilisers Full time

**Role Outline**

Origin Fertilisers is the premier supplier of Fertiliser products to the agricultural market in the UK. Operating from 12 geographically diverse locations providing maximum coverage of the UK for our customers. Origin prides itself on the customer service that it offers, with our Sales Support and Transport functions aiming to ensure 100% customer satisfaction.

We currently have a vacancy for a Sales Support and Customer Service Team Member at our Newport Site.

The role will require the individual to liaise with internal and external customers daily to ensure that exceptional customer service is always provided.

**Main Responsibilities**

Reporting into the National Sales Support Manager and the Site Manager, you will liaise with internal and external customers daily to ensure that exceptional customer service is always provided.

You will have the following core responsibilities:

- Ensuring new orders are entered accurately into the company’s computer system in a timely manner.
- Challenging and validating order amendments ensuring price, grade, and customer details are in line with current trading parameters.
- Supporting and assisting Commercial/Sales Directors and Wholesale/Retail Managers as required to include preparation of Sales circulars/literature and site visits.
- Being the first point of contact for the customers for all their enquiries.
- Liaising with Customers/Commercial/Sales Directors and Wholesale/Retail Managers to produce nutrient specific quotations as required.
- Liaising with the Transport Coordinator and Site Manager to ensure hauliers are booked in for collection of products in accordance with daily booking limits.
- Assisting the Transport Coordinator with order chasers, calling hauliers for ETA’s etc and entering all relevant information into the company’s chaser system.
- Chasing customer collect orders to ensure product is collected from site within the agreed time period.
- Producing price lists in conjunction with the commercial team and maintaining the database of recipients and the price list they receive.
- Working under the guidance of the Business Support Services team in relation to policies, procedures, and processes.
- Assisting with the despatch desk and weighbridge system (when needed) to ensure goods received and despatched are processed according to company procedures/protocols.
- Assisting colleagues on site or at other sites across the UK due to holiday, sickness, or workload to ensure the smooth running of the national business (No travel required).
- Training other office staff (depending on experience).
- To adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies.
- To carry out all other reasonable requests from line management.
- Maintain frequent communication with Commercial/Sales Directors and Wholesale/Retail Managers.

Please note, the above list of responsibilities is not exhaustive, and employees may be required to undertake other responsibilities and training as requested by their line manager/s.

**Skills Required**:

- Ensure exceptional customer service is always delivered through a pro-active and approachable attitude.
- Be punctual and demonstrate excellent organisational skills.
- Demonstrate attention to detail, highlighting possible errors to management where applicable.
- Maintain an excellent telephone manner both internally and externally, keeping a calm presence within the office and on the telephone when under pressure.
- Establish strong working relationships with both the small on-site team and national teams, including other sites and the Business Support Services team.
- Ensure a high level of accuracy is maintained when using the Company Computer systems to ensure correct grade and pricing information.
- Be willing to support others as and when required.
- Manage your workload, and expectations effectively in a sometimes, high pressured environment.
- Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic._

**Benefits**:

- Company events
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

  • Sales Team Member

    1 week ago

    Newport, Newport, United Kingdom NEXT Full time

    We are seeking an exceptional Sales Team Member to join our team at NEXT. In this role, you will be responsible for providing outstanding customer service and stock operations in a fast-paced store environment.About the Role:Deliver fast and friendly service to customers, helping them find the perfect productsShare your passion and knowledge about our...

  • Customer Team Member

    7 months ago

    Newport, United Kingdom AF Blakemore Full time

    **Customer Team Member (SPAR 18+) Bettws, Newport, Gwent.** **Min 16 Hours P/W - possibly more hours when the store needs.** **Shifts of Thurs 5pm-10pm, Fri 3pm-9pm, Sat 12pm-5pm.** We have an **exciting opportunity** for a **SPAR Customer Team Member**, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and...

  • Store Support Team Member

    3 weeks ago

    Newport, Newport, United Kingdom Nelson Recruitment Services Full time

    Nelson Recruitment Services is currently recruiting for Day and Night Shift Store Assistants to work in their store in the Newport area. This is an exciting opportunity to join a dynamic team and contribute to the success of the business.About the Role:As a Store Assistant, you will be responsible for maintaining a clean and organized sales floor, taking...

  • Team Member

    7 months ago

    Newport, United Kingdom Cineworld Group Plc Full time

    **Team Member - Newport Spytty Park**: Location Newport Business Area: Cineworld Cinemas, Internal Job type: Flexible Hours **Salary**: From £10.43 p.h. Job ref: 056516 Published: 3 days ago To ensure that you are delivering the highest standard of customer service at all times. You will support the Cinema team on continuously driving sales, while...

  • Customer Service Team Lead

    1 month ago

    Newport, Newport, United Kingdom Olleco Full time

    Company OverviewAt Olleco, we strive to deliver exceptional customer service and account management. As a Customer Service Team Lead, you will play a vital role in shaping the performance of our depot sales and customer service team.Job DescriptionWe are seeking a full-time, permanent Customer Service Team Lead to work 8.00 pm Monday to Friday. The...

  • Customer Service Team Leader

    7 months ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Team Leader** **Newport, South Wales, NP19 4PL** **£26,780 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office...

  • Sales Team Member

    7 days ago

    Newport Pagnell, United Kingdom Welcome Break Full time

    **Sales Team Member. Made at Welcome Break** **Petrol Station, Milton Keynes, MK168DS** **Full / part-time position** **Starting hourly rate: 16-20 £7.50ph / 21+ £9.40ph/£9.90** **Fantastic benefits & discounts, free parking & great career opportunities** Are you a friendly, welcoming person? Ready to join a hard-working team and build a career? If...

  • Team Member

    7 months ago

    Newport, United Kingdom Maxideals Group Ltd Full time

    TEAM MEMBER - We are currently recruiting for team members who have a passion for customer service and home essential/value products. This is an exciting opportunity to join a rapidly expanding business with great prospects to develop your career further. This is a customer service-oriented role. Whereby you will be dealing with members of the public...

  • Team Member

    1 week ago

    Newport, United Kingdom Maxideals Group Ltd Full time

    TEAM MEMBER - We are currently recruiting for team members who have a passion for customer service and home essential/value products. This is an exciting opportunity to join a rapidly expanding business with great prospects to develop your career further. This is a customer service-oriented role. Whereby you will be dealing with members of the public...

  • Customer Service Team Member

    3 weeks ago

    Newport Pagnell, Milton Keynes, United Kingdom Ocado Logistics Full time

    About the JobOcado Logistics is seeking an experienced Customer Service Team Member to join our dynamic team. As a key member of our logistics operation, you will be responsible for delivering quality goods to our customers while providing exceptional customer service.With our state-of-the-art technology, you will have the ability to plan your routes and...

  • Customer Service Advisor

    7 months ago

    Newport, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328367**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the...

  • Sales and Customer Service Representative

    1 day ago

    Newport, Newport, United Kingdom ENGINEERINGUK Full time

    ENGINEERINGUK is a dynamic and innovative company that values its employees and provides them with opportunities for growth and development.Job Title: Retail Sale AssistantWe are seeking a highly motivated and experienced Retail Sale Assistant to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer...

  • Customer Service Advisor

    7 days ago

    Newport, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 273407**Salary**: - £20,741 - £22,382**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - 12 months**Type of role**: - Administration / Corporate Support - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs available**: -...

  • Technical Sales Team Member

    2 weeks ago

    Newport, Newport, United Kingdom Hunter Selection Full time

    Job DescriptionAs a Tech Sales Assistant, you will play a key role in delivering exceptional customer service and supporting our clients in achieving their goals. You will be responsible for:Providing exceptional customer service and support to clientsSalary: £25,000 - £30,000 per annumBonus schemePension planFree parking20 days holiday plus bank...

  • Customer Team Member

    7 months ago

    Newport Pagnell, United Kingdom Coop Full time

    **Customer Team Member** - Location: 75-77 High Street, Newport Pagnell, MK16 8AB- Pay: £10.90 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (from 5:30am), afternoons and weekends, to be discussed at interview. This role will also include working in our in store...

  • Sales Assistant

    5 days ago

    Newport Pagnell, United Kingdom Welcome Break Full time

    **Sales Assistant / Team Member Nights. Made at Welcome Break** **Sales Assistant / Team Member Nights, North Petrol Station. Milton Keynes, Newport Pagnell M1 Motorway services Location. MK16 8DS** **Full / Part-time position** **Starting hourly rate up to: £11.90ph** **Fantastic benefits & discounts, free parking & great career opportunities for Sales...

  • Customer Service Team Member

    2 weeks ago

    Newport, Newport, United Kingdom Serco Limited Full time

    Role OverviewThis role is ideal for someone who enjoys providing excellent customer service in a fast-paced environment.You will work as part of a team to ensure that customers receive a high-quality experience at our leisure facility.We are looking for someone with a friendly and approachable demeanor, who can communicate effectively with customers and...

  • Customer Service Team Representative

    2 days ago

    Newport, Newport, United Kingdom NEXT Full time

    About NEXT:As a leading fashion retailer, NEXT offers an exciting opportunity for enthusiastic individuals to join our team as a Sales Team Member. With a commitment to excellence and customer satisfaction, we strive to provide an exceptional shopping experience.Job Description:Provide outstanding service to customers, helping them find the perfect products...

  • Customer Team Member

    7 months ago

    Newport Pagnell, United Kingdom Coop Full time

    **Customer Team Member** Location: 75-77 High Street, Newport Pagnell, MK16 8AB Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...

  • Customer Service Representative

    3 months ago

    Newport, Newport, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Newport, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist...