Customer Service Team Leader

6 months ago


Newport, United Kingdom Olleco Full time

**Customer Service Team Leader**

**Newport, South Wales, NP19 4PL**

**£26,780 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.**

We are recruiting for an office based Customer Service Team Leader to join a friendly, focused and supportive team.

We are recruiting a full-time and permanent Customer Service Team Leader working 8.30 am to 5.00 pm Monday to Friday, to assist the Customer Service Manager with support and supervision of the depot sales and customer service team.

**What do we offer?**
- Monday to Friday 8.30 am to 5.00 pm working pattern
- Enrolment into individual gains bonus structure; upselling and new sales payments
- Eligible to receive depot sales growth quarterly bonuses
- A paid trial day - see if you like us
- We encourage continuous learning and career ambition - did you know almost 80% of our managers have been promoted internally?
- Family leave - enhanced maternity and paternity pay
- Wellbeing support - free access to our Employee Assistance Programme
- Cycle to work scheme - hire a bike and accessories, saving on tax and national insurance
- Colleague networks - a range of forums and schemes that support social events and the local community
- Coaching, training and support - if you have the right interpersonal skills we’ll help with the rest

**A little bit about the role**:

- Deliver outstanding customer service and account management
- Take on a hands-on role helping the Customer Sales Manager shape the performance of the Customer Service Team
- Responsible for supporting the Customer Service Team to complete their daily tasks on time
- Provide training, support and supervision for the Customer Service Team
- Use business intelligence and data to ensure optimum team performance

**What we are looking for**:

- A health and safety champion, you will lead safety performance
- Experience of customer service and sales with people management experience, ideally in catering, telesales, call centre or retail environment
- Proven record of securing new accounts
- Strong negotiating skills and customer focus
- Good telephone and communication abilities
- The ability to manage changing and conflicting priorities
- GCSEs in English and Maths at grade C/4 or equivalent
- Strong IT skills

With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.



  • Newport, United Kingdom Leader Online Ltd Full time

    As the Deputy Depot Driver Team Leader, you will report to the Depot Driver Team Leader or the Transport Manager in their absence.  You will be competent in leading a team of drivers and will be confident managing the Depot and the Team in the absence of the Depot Driver Team Leader, covering annual leave and absences. You will ensure timely and safe...


  • Newport, Newport, United Kingdom Leader Online Ltd Full time

    Job Title: Depot Driver Team LeaderJob Summary: We are seeking a highly skilled and experienced Depot Driver Team Leader to join our team at Leader Online Ltd. As a key member of our transport operations, you will be responsible for leading a team of drivers, ensuring timely and safe transportation of goods, and maintaining high standards of customer...


  • Newport, Newport, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeadAbout the Role:As a key member of our depot team, you will report to the Depot Driver Team Leader or the Transport Manager in their absence. You will be responsible for leading a team of drivers and managing the depot, covering annual leave and absences. Your key responsibilities will include ensuring timely and safe...


  • Newport, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328367**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the...

  • Team Leader

    6 months ago


    Newport, United Kingdom Card Factory Full time

    Job Introduction **Location:Newport Baddleys court 1215** **Contracted Hours Available:17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    6 months ago


    Newport, United Kingdom Card Factory Full time

    Job Introduction **Location: Newport Spytty Road** **Contracted Hours Available: 12.00** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...


  • Newport, Newport, United Kingdom Leader Online Ltd Full time

    Job Title: Depot Driver Team LeadJob Summary:We are seeking a highly skilled and experienced Depot Driver Team Lead to join our team at Leader Online Ltd. As a key member of our transportation operations, you will be responsible for leading a team of drivers, ensuring timely and safe transportation of goods, and maintaining high standards of customer...

  • Bookings Team Leader

    5 months ago


    Newport, United Kingdom Dick Lovett Full time

    Are you an experienced Contact Centre Team Leader? Do you have experience in the motor industry and looking for an opportunity to join the Porsche brand? If you have experience of working in a busy front of house Service team, or as a Bookings Advisor in a team leader role, we would like to hear from you! Our Bookings team in Porsche Centre Newport are...

  • Team Leader

    5 months ago


    Newport, United Kingdom CeX Ltd Full time

    **Retail Team Leaders with a passion for games, DVDs, gadgets and computers** **Location**: Newport **Contracted Hours** : 35 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile phones,...


  • Newport, Newport, United Kingdom Leader Online Ltd Full time

    About Leader Online LtdWe are a leading transportation and logistics company, committed to delivering exceptional service to our customers.Job Title: Senior Logistics Operations ManagerSalary:£14 per hourJob Description:This is an exciting opportunity for a skilled and experienced Senior Logistics Operations Manager to join our team. As the successful...


  • Newport, Newport, United Kingdom Celtic Manor Resort Full time

    **Job Title:** Conference and Events Team Leader**Department:** Conference and Events**Contract Type:** Full Time – Permanent**Hours of Work:** 40**Shift Details:** 5 days out of 7**Location:** Newport**Job ID:** REQ3955We are seeking an experienced Team Leader to join our Conference and Events team at Celtic Manor Resort. As a Team Leader, you will be...

  • Retail Team Leader

    7 days ago


    Newport, Newport, United Kingdom Deichmann Full time

    About DeichmannDeichmann is a leading retailer seeking an experienced and dedicated Retail Team Leader to join our team in the Isle of Wight store.Role OverviewThis is a part-time, permanent position requiring 20 hours of work per week. As a Retail Team Leader, you will play a vital role in supporting the store management team and delivering exceptional...

  • Bookings Team Leader

    6 months ago


    Newport, United Kingdom Dick Lovett Full time

    Are you an experienced Contact Centre Team Leader looking for a new opportunity? Our Bookings team in Porsche Centre Newport are looking for an experienced and diligent individual to supervise the running of the Bookings function and lead the team of Bookings Advisors. The role will be based in Newport and will interact with customers for our four Porsche...

  • Delivery Driver

    3 weeks ago


    Newport, Newport, United Kingdom Leader Online Ltd Full time

    Job Title: Delivery Vehicle DriverAbout the Role:Reporting directly to the Depot Team Leader, as a vehicle delivery driver you will be responsible for the safe and efficient transportation of goods and materials to designated locations. The role involves operating various types of vehicles, ensuring compliance with traffic laws, maintaining the vehicle in...


  • Newport, United Kingdom Leader Online Ltd Full time

    Reporting directly to the Depot Team Leader, as a vehicle delivery driver you will be responsible for the safe and efficient transportation of goods and materials to designated locations. The role involves operating various types of vehicles, ensuring compliance with traffic laws, maintaining the vehicle in good condition and providing excellent customer...


  • Newport, Newport, United Kingdom Olleco Full time

    Company OverviewAt Olleco, we strive to deliver exceptional customer service and account management. As a Customer Service Team Lead, you will play a vital role in shaping the performance of our depot sales and customer service team.Job DescriptionWe are seeking a full-time, permanent Customer Service Team Lead to work 8.00 pm Monday to Friday. The...


  • Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1002.42 - Customer Services Officer We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you. Working for...


  • Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1003.40 - Customer Services Officer EXTERNAL POST Customer Service Officers City Services Customer Experience We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. We are recruiting for: **1 permanent part time post 22.2 hours** **1...

  • Process Team Leader

    6 months ago


    Newport, United Kingdom Sopra Steria Full time

    If you have a passion for motivating people and have an analytical approach to your work, then this could be the role for you! We're recruiting a Finance Team Leader to join our contact centre services, taking responsibility for our successful team of Contact Centre Advisors. The team provides HR, Payroll, Finance and IT CCS to all our Government...

  • Retail Team Leader

    3 weeks ago


    Newport, Newport, United Kingdom AF Blakemore & Son Ltd Full time

    Bettws, Newport Store Leader OpportunityAward-winning SPAR store seeks a skilled Duty Manager to drive success and growth.About the Role:We are currently seeking a dynamic and experienced leader who can help drive growth within our company-owned store. As a member of the leadership team, you will be responsible for supporting the Store Manager in leading and...