Referral and Housing Administrator

3 weeks ago

Leeds, United Kingdom Green Bridge Community Housing Full time

Join Green Bridge Community Housing (GBCH) and make a real difference in the lives of vulnerable adults as a Referral and Housing Coordinator. We are a leading supported housing provider in South/West Yorkshire and the West Midlands, dedicated to empowering individuals and creating thriving communities. We are actively seeking a passionate and customer-centric individual to join our team and contribute to our mission.

As a Referral and Housing administrator at GBCH, you will play a vital role in overseeing the property allocations and voids process. You will have the opportunity to ensure a balance between organizational targets and the individual needs of our service users. Your dedication and commitment to delivering superior service will be valued and celebrated in our supportive and collaborative work environment.

**Responsibilities**:
Need Assessment: You will conduct thorough screenings and undertake need assessments for referrals. Your empathetic approach will help identify the specific requirements of our service users, enabling us to provide tailored support.

Property Allocation: Collaborating closely with our referrals team, you will effectively allocate properties based on the unique needs of our service users. Your attention to detail and understanding of individual circumstances will make a lasting impact on the lives of those we support.

Viewing and Sign-Up Process: You will co-ordinate the viewing and sign-up process, ensuring a smooth and positive experience for our service users. Your excellent communication skills and friendly demeanour will help create a welcoming and inclusive atmosphere.

Housing Administration: Working closely with our Housing Manager, you will provide valuable support in various housing administrative tasks. Your organized and efficient approach will contribute to the smooth operation of our housing department.

Housing Benefit Support: You will assist with housing benefit submissions and provide general administrative support related to housing benefits. Your attention to detail and familiarity with relevant processes will ensure accurate and timely submissions.

**Qualifications and Skills**:
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with diverse individuals.

Strong organizational and time-management abilities, allowing you to prioritize tasks effectively.

A compassionate and empathetic approach, with the ability to understand and respond to the unique needs of vulnerable adults.

Attention to detail and accuracy in administrative tasks, ensuring precise record-keeping and reporting.

Knowledge of housing benefit processes and experience in related administrative support would be advantageous.

**Job Types**: Full-time, Permanent

**Salary**: £20,300.00-£25,497.05 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, West Yorkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Referral and Housing Administrator

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