Referral Lead

4 weeks ago

Leeds, United Kingdom Nacro Full time

Referral and Contact Centre Lead- Leeds
Referral and Contact Centre Lead
Job Type - Permanent/Full-Time
Hours - 40 hours (including 5 hours paid lunch breaks)
Nacro is more than just a charity; it's a catalyst for change with over 50 years of dedicated service. We're committed to transforming lives, strengthening communities, and reducing crime across the nation. Our innovative services, including housing support and education programs, tackle the root causes of crime, offering holistic support to unlock individual potential. We're not just a charity; we're a movement, promoting diversity, inclusion, and a brighter future for all.
Community Support Service - Tier 2(CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. Own and set direction for a team/direct report to deliver the organisational and local priorities.
•Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
•Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular one to ones.
•Provide development and support to your direct reports to ensure their effectiveness and wellbeing.
•The role of Referral and Contact Centre Lead is integral to the success of the service and manages our Referral Team and referral function at our offices in Leeds. Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
•Ability to develop person centred support and move on planning.
•Understanding of safeguarding.
•Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
•Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.
A commitment to helping you learn and develop your career.
•Excellent benefits including annual leave entitlement, enhanced pay for sickness absence, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan and many more.

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